Client Services Team Lead

Complement Recruitment are recruiting for a Client Services Team Lead (Manager) for a permanent position based in Sandton, Johannesburg, Gauteng. The Team Lead is responsible for ensuring completeness and accuracy of processed sales orders by the business centre, issuing return authorizations, answering questions on products and/or services, and forwarding sales leads to the appropriate salesperson. Deals with all Quotations submitted and ensure timeously completion, reporting and analysis of Quotations as required and work in conjunction with the supply chain and finance departments. Experience in a national and international organisation or business will be beneficial. R500-550K CTC Per Annum.Minimum Requirements:We are looking for an experienced, analytical consumer support specialist with a proven track record in delivering effective client retention and maintenance services.Matric, 3 Year tertiary qualification Degree or BA/BCom Degree.Fluent in Afrikaans and English well spoken5 years of professional/Corporate experience3+ years’ experience as a Senior Customer Service Representative with a proven knowledge of EDI processing, credit/debit processing, or special account handling.High Competency level, Mature – individual must have a career and progression plan for themselfAble to lead upwards – coach, manage, mentor, delegate, train and have a leadership quality that inspires and motivates staff – able to take criticism, and manage poor performance (fair, but assertive) – 2 direct reportsProficient computer skills including MS Office Suite (Word, Excel and PowerPoint), and CRM (Salesforce) databases; MS Office (Excel) and JD EdwardsExcellent oral and written communication skills.Strong business acumen and product knowledgeExcellent numerical skills with an analytical approach to Customer Services and the ability to construct fact-based recommendations on improvement areasStrong ability to internalize the diversity & complexity of SA markets & to identify opportunities based on thisStrong communication skills and ability to engage with different cultures in the SAPersonal AttributesLives up to the Organisations Leadership Principles:Set high ambitions and challenge your teamBe open and honest about performanceShow visible and decisive leadershipFocus teams on delivering business resultsHigh integrity and ethical behaviourPassionate about the company Mission, Vision and ValuesQuick learner, intellectual capacity with a high degree of common sense, resourcefulness, and flexibilityVery organized and structured with the ability to successfully manage deadlines as well as handle ambiguityAbility to balance needed attention to detail with a pragmatic view on opportunity, impact and feasibilityDetail orientedGrowth mind-set, ability to priorities and multi-taskStrong communication skills and ability to interact with different cultures in SATeam player with a strong “customer/service” orientationAble to spot a business opportunity and take correspon