Quality Assurance Specialist at The Conducive Grou

General Purpose We are looking for an enthusiastic and experienced person who has worked in a Quality Assurance - Outbound Sales Call Centre position. Duties and Responsibilities * Implement and monitor the QA process (Internal call centres QA) * Conduct call assessments * Reporting * Trend Reviews * Coach staff for QA/Performance improvement * Staff training Education and Experience * Matric Exemption, Bachelors degree preferred * quality inspection, auditing and testing experience * experience with implementation of corrective action programs * strong computer skills including Microsoft Office, QA applications and databases * knowledge of tools, concepts and methodologies of QA * solid experience in effective usage of data analysis tools and statistical analysis * knowledge of relevant regulatory requirements * minimum of 1 year experience in the QA field in an outbound call centre environment * Above all we are looking for candiates that are eager to learn and grow and devlop within the role * Multi-lingual is a MUST Key Competencies * attention to detail * good communication skills - verbal and written * data collection, management and analysis * problem analysis and problem solving * planning and organizing * sound judgment * decision-making skills * customer service orientation * effective interaction with stakeholders * teamwork Please send cv to (Email Address Removed) *Desired Skills: * * Sales * customer engagement * Strong work ethic * Strong communication skills * go getter * driven *Desired Work Experience: * * Less than 1 year *About The Employer: * We are sales and business optimization experts. We take a sustainable approach to the management of your sales workforce. Conducive offers customized outsourced solutions that reduce costs, boost sales and promote customer retention. With a solid background across a broad spectrum of industries, Conducive's team of well-trained staff leverages this expertise to improve your operations and grow your sales. Our service capabilities are tailored to suit the requirements of corporates; SME's and call center sales channels. To find out more please visit our website (URL Removed)