Short Term Insurance Department Manager

Underwriting:
To ensure the delivery of exceptional service to clients, consistent with the vision and mission of the
company and the department objectives. Service to clients in this department should be of a high
quality and should result in growth of the existing Short Term book. Oversee and provide meaningful
direction and guidance to the underwriters in their assessment and evaluation of the risk considered.
To act as the sounding board and voice of reason when decisions are taken to accept risk or not.
Monitor and motivate the team to meet all regulatory and SLA time-frames and deadlines.

Claims:
Attend to the oversight of the Claims Department, ensuring that meaningful direction and guidance is
provided in complex and problem claims where the Company’s risk is significant. Monitoring and
Reporting on all claims outcomes aligned with TCF principles for clients and ensuring the department
complies strictly with the standard company claims processes and procedures. Closure of claims
should result in rectification or modification of coverage, placing the client in a more secure position
in future as well as the enhancement and development of the Sales Executives.

Sales:
Encourage, motivate, strategize and drive the Sales team to success in meeting and exceeding all Sales
Targets, increasing company profits. Oversee, monitor and provide meaningful guidance to the Sales
Executives by applying in-depth knowledge of risks and the short-term insurance market so that the
solutions offered to clients are suitable and comply with TCF principles. Ensure that the department
is servicing all client needs adequately and efficiently. The sales team should embrace the brand and
be true ambassadors of the Company’s values and ethics.

General Duties:
Lead the various Teams in terms of the Company Vision and Mission of High Performance within
the scope of their respective positions.
Manage and monitor the Short-term Insurance department as a whole.
Research & identify issues the company is facing and implement processes as necessary to
create a more efficient Short-term Environment.
Get involved with the applicable stakeholders on communication with our clients. Be in touch
with clients more often, the use of technology to assist us in this regard – and ultimately
improving on our professionalism in our dealings with clients.
Take control of the in-house Compliance function to ensure we are following through on new
processes and that the compliance procedures are adhered to in our Short-term Teams.
Forming part of Management and providing Monthly reports regarding all Short Term
Administration, Sales and Claims to the EXCO (including the detailed overview on Sales,
Underwriting & Claims).
Maintain and constantly expand own professional and technical knowledge.
Availability to attend all relevant company functions