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Commercial and Domestic Claims Administrator
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2 years ago4159 views
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Description
Commercial and Domestic Claims AdministratorOur Pietermaritzburg based client is looking to employ a senior commercial and domestic short term insurance Claims administrator. The candidate should have:A minimum of 5 years’ experience in the S/T insurance industry.Commercial S/T insurance claims experience.Experience on the Flexi Broker SystemExperience in OMI, Santam, Onesure and Nimbis online systems. Please apply directly online if you meet the above requirements. Please note, due to a very high influx of CVs, our consultants cannot reply to all applicants; because of this we will ONLY contact candidates who are deemed suitable. If you do not hear back from a consultant within 5 to 10 working days of your application, please consider yourself unsuccessful this time around.
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Id Subtitle 1074063537
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1. Key Performance Indicators:
Customer Service
Measure & Improve Customer Service levels and Customer Satisfaction for all Linehaul clients incl all new clients.Establish productive, professional relationships with key personnel in assigned customer accounts.Forms part of the team around solution development efforts that best addresses customers needs, coordinating with Linehaul Ops, X Dock/Secondary networks, Commercial & any other related support functions.Setting up and ensuring clear communication channels exist between, Internal as well as external stakeholders.Manage all aspects of clients - Key Accounts. ensure customer stats are prepared and updated as required.Conduct regular customer visits and provide updates and reports as required.Manage and maintain customer relationships as best as possible and as mandated by Exec.
KPIs
KPI achievement to be inline & exceed customer targets.Daily monitoring of KPI activities by key account, and formally address non conformanceKPI packs to be developed and maintained for all customers, this will include details such as number of loads, routes, loading/offloading times, supply vs ordered, on time supply, TAT etc.KPI Packs to be standardised and relevant info shared daily, weekly & monthly. This will include info sharing at the weekly profit plan meetings.KPIs to be maintained at targets defined by the customers. Plans to be put into place should KPIs be off target.Continuous improvement to improve status of KPIsDriver, Truck productivity reporting & improvement in collaboration with linehaul operational management teamReporting on performance of drivers, trucks.These will need to be transitioned to the BI Tool & will monitor and reporting on Plato and fleet vision discipline.
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Billing & Delivery Notes
Assist finance in ensuring billing completeness. Check against contract.Accurate log of all relevant information to be recorded and provided to finance to bill standing time, overtime, cancellations etc. by customer.Oversight of Delivery notes teamAny other duties and ad-hocISO 9001-2015 knowledge &
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Must be able to work under pressure,Dynam...
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