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Travel Consultant: Lodge Reservations
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1 year ago1696 views
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General Details
Location:
Advertised By:Agency
Company Name:ABC Worldwide
Job Type:Full-Time
Description
We are looking for a dynamic, enthusiastic, service driven team player to join the Lodge Wholesale team.
KEY OUTPUTS
- Constant, consistent interaction and clear communication with colleagues, agents, operators, guests and suppliers, telephonically and via email
- Creative and out of the box planning and designing of leisure FIT tailor-made itineraries
- Managing the reservations process including handling of bookings from quote to finalising, including invoicing and travel documents
- Ensuring turnaround times are strictly adhered to according to standard operating practices
- Proactive selling of products and services ensuring the best possible itinerary for the guests
- Saturday duty on a rotation basis
- Public Holiday duty on a rotation basis
- Backup for colleagues when they are away from the office
- Expanding product knowledge through attending training sessions
- Upholding the values of the company; Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED
- A good knowledge on any of the destinations that the company promote within South, Southern and East Africa
- An in-depth geographical, logistical and product knowledge of two of the following regions: South, Southern and East Africa
- Good understanding of delivering excellent service to agents / guests
- An in-depth knowledge of Tourplan or a similar booking system
- A willingness and aptitude to learn
- Good organisational ability
- Lateral thinking ability
- Initiative
KEY SKILLS REQUIRED
- Communication skills and fluent in written and spoken English
- Organisational skills which include time management and prioritising of tasks which will require a person who likes dealing with detail
- Computer literate with experience with Word, Excel, PowerPoint and Outlook
- Web reporting portal
- Understanding of travel industry through study or work experience
- Market knowledge and how it operates
- Attention to detail
- Working in an orderly manner to ensure that files can be continued by other Consultants when necessary
- Working knowledge of Tourplan, WETU and GDM
- Understanding of quantitative and qualitative data
- Relevant understanding of the Business to create strategy and making commercial decisions
- Sales process and methodologies
- Sales and Brand representation
- Experiential creativity (crafting experiences)
- Guest / Client delight
- Teamwork and interpersonal skills
- Conflict management and resolution
- Speed reading and speed typing
- Paperless filing and Database filing and management
- Good organisational ability
- Initiative
- High energy level...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTcyMDk2Njc2P3NvdXJjZT1ndW10cmVl&jid=1503265&xid=3172096676
Id Subtitle 1190004715
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ABC Worldwide
Selling for 2+ years
Total Ads378
Active Ads378
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