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Solution Engineering Lead
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2 years ago1497 views
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General Details
Description
Shape the way our customers drive and increase their business success by introducing innovative solutions that are impactful. This integral team member will be a leader for our Solutions Engineering team and provide coaching and mentorship of Solution Engineers around demo delivery, proof of concepts, technical feasibility of the proposed solution, and subject matter expertise for our product suite.
Primary Responsibilities for the Role
- Provides direction and specialist knowledge in applying the technology/application to client business.
- Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.
- Drive the product strategic growth of F&B solutions.
- Design, Develop and implement new solutions that meet customer requirements.
- In partnership with sales, we collaborate with our customers to inspire them with an innovative solution roadmap to drive outstanding ROI in their businesses.
- Support the performance management process with the Solutions Engineering team including activities such as goal planning, professional development, and annual reviews. Responsible for team motivation, retention, and career planning.
- Work closely with sales management peers around deal strategy, progression, prioritization, and resourcing.
- Must be able to provide updates of progress and challenges to the Executive committee.
- Design, develop, troubleshoot and debug software programs for databases, applications, and tools
- Facilitation of customer product/application understanding through discovery, presentations and demonstrations; provision of support throughout the entire sales cycle right through to customer go-live.
- Build and maintain a deep knowledge set of solutions offerings against major competitors, working directly with executive team and conducting market research to keep current.
- Focuses on large or complex sales opportunities that need creative and complex solutions.
- Attend any relevant meetings on customer premise or at a Micros location as and when required.
- Attend any relevant training course which is set to improve knowledge on the company’s or associated applications
Produce high quality documentation of a technical nature
Minimum Qualification and Experience Requirements
Education & Qualification
- A thorough understanding of Micros products including, but not limited to, RES, e7 and Simphony.
- Discovery skills to liaise with customers to understand their business challenges, configure & run complex evaluation labs and drive them to a technical win
- Excellent persuasive presentation skills in order to present technical solutions to prospects and existing customers.
- Provides direction and specialist knowledge in...
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Id Subtitle 1060649967
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Adapt IT
Selling for 2+ years
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Competencies/Skills
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The purpose of the job is to perform Business Analysis functions as well as consultancy services for current and new business requirements on products supported.
Tasks:
Consultancy Services:
Attend Technical and application functional meetingsDocument SolutionsLiaise with Development teams on proposed solutionsAssist Customer/business with UAT testingWrite and maintain testing scriptsVisit business sites and document observed incidents and issues
Business Analysis:
Create functional solutions with the customer or businessAdvise and document improved Service ProcessesEngage with client and Incident Management Teams in the avoidance of interruptions (Proactive Problem Management), i.e. via a trend analysisof important services or historical IncidentsSponsorship, design, and continual improvement of the processes and its metricsWrite technical specificationsHandover Documentation to Service Lines
Application:
Understanding the business requirements, and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution.Testing and validating the functionality of the technical solution against the business requirements.Interfacing between the business client and the development team with regards to the business and functional requirements.Ensuring that the business requirements are delivered in the implemented solution.Identify and investigate recurring incidents at sitesInvestigate and make suggestions to permanently sort out Root Causes that causes IncidentsDo Feasibility study on permanent solution to sort out root causesFollow through suggestions to sort out identified Root Causes
Knowledge & Experience required doing the job:
MatricRelevant tertiary business qualification/s Experience5+ years of writing of software functional specifications5+ years of writing of software business requirement specifications5+ years of Business Analysis in the field of application (Software) design and Business Intelligence3+ years’ experience working/design/implementation of databases and SQL scriptingRelated Tertiary B Degree and/or Business analysis coursesProduct Analysis experienceData testing experienceAt least 5 – 8 years’ experience in:Retail and banking solutionsFacilitating workshops with customers, including GAP analysis, documentation and spec writing.Understanding of the customer’s expectationsUnderstanding of banking Specifications and Standard...
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Job Description
My client based in the North of Johannesburg is seeking a Solutions Architect - Computer Endpoints.
The Solutions Architect - Computer Endpoints is responsible for the overall vision and architecture of computer endpoints in the organisation. This includes defining the configuration of the end points, determining the security standards and defining the policies to manage the endpoints.
The Solutions Architect is a senior member of the technical team and will also be responsible to assist in resolving computer endpoint issues and play the role of the technical lead to the HelpDesk team.
Responsibilities:
Responsible for the overall architectural design of computer endpointsDefining, documenting and sharing policies and standards applicable to computer endpointsProviding recommendations and roadmaps for proposed solutionsDefining standards applicable to maintaining computer endpointsIdentifying and advocating process improvements and helping develop solutions to support theseProvide technical leadership and mentorship to the HelpDesk Team.Supporting the HelpDesk team to understand and resolve issues.Identify gaps in the current environment and propose ways to enhance it.Providing recommendations and roadmaps for proposed solutions
Characteristics:
Team PlayerCoachProcess ChampionCustomer ChampionAbility to plan, organise and prioritiseRisk MitigatorSolutioner and strategic thinkerKnowledge managerRelationship builderChange LeaderCommunicate at all levels of the organisation
Skills:
In-depth technical knowledge and practical experience of Technology Infrastructure, including the Microsoft Operating System architecture (Windows and Windows servers) and Mac OSAdvanced understanding of networking to support your knowledge of the operation of computer endpointsPositive attitude, problem solver, strong leadership skills with the ability to drive change, structured and organisedAbility to understand business requirements, design enterprise solutions and drive the roll-out and adaption of these
Knowledge and Education:
5 - 7 years experience as a Computer Endpoint and Active Directory expert3 - 5 years experience as a Solutions ArchitectMicrosoft Windows Operation SystemsMac OSIn-depth knowledge of Active Directory and Group PoliciesNetwork and security
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Answering, screening and forwarding telephone calls.
Address customer queries.
Manage data, records and reports in various formats.
Handling correspondence and communications.
Greet and welcome guests.
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