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Senior Manager: Customer Experience
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General Details
Location:
Advertised By:Agency
Company Name:Isilumko Staffing.
Job Type:Full-Time
Description
The Senior Manager Customer Experience will interface with Operations Delivery and Optimisation roles to ensure data driven KPIs are established, implemented and monitored. Will be responsible for customer and governance and integrated planning enterprise wide. Will be responsible for overseeing the overall experience customers have during their interaction. Ensuring customers are satisfied, loyal and have a positive interaction in every interaction throughout their journey. Responsible for ensuring that the brand is experienced in a consistent fashion.
Educational requirements:
- Advanced Diploma/Degree (market-related qualification).
- Customer experience certification.
Experience:
- 7-10 years experience.
- 3-5 years management experience.
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Id Subtitle 1243754304
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Isilumko Staffing.
Selling for 2+ years
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Active Ads317
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Education / Qualification
Matric
Experience
Advantage if experience in Corporate / Asset FinanceBasic Sales and marketing knowledge and understandingFinancial understanding of product offerings and financial savvyAbility to structure solutionsIntegration of customer drivers and business needsAbility to communicate appropriately at a variety of organisational levelsStrong administrative and numerical skillsPassion for results
Duties:
Effective coordination and completion of administrative tasksCustomer Service (internal and external)Self Management
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JOB PURPOSE
Design user interface and the visual and user-experience elements of digital products through research, testing, planning and iteration. Translate high-level requirements into interactive designs, and transform them into attractive, intuitive, and functional user interfaces.
RESPONSIBILITIES
Design and Conceptualization
Work effectively with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions using Brand CI.
Customer Experience Mapping
Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions.
Customer Needs/Experience Research
Complete research and analyse data to develop and/or support a sound understanding of customer segments, trends, needs, and expectations.
Product & Solution Development
Define and deliver products and services that meet customer needs by selecting the best possible approaches available within established systems.
Internal Client Relationship Management
Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans.
Improvement / Innovation
Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager.
Customer Experiences Implementation
Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing.
Personal Capability Building
Act as subject matter expert in an area of expertise. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.
Employment EquityThe Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.
Benefits client offers:
Exceptional benefits programme, and competitive compensation packages. You have options for Life...
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Responsibilities:
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Requirements:
Proven 5 years experience collecting from businesses High school diploma (Matric) is essentialRelevant Diploma/Degree in Financial would be advantageousProven track record of meeting collection targets and working within deadlinesStrong ability to plan and execute strategies to recover outstanding paymentsFamiliarity with legal requirements and regulations related to debt collectionProficiency in MS Excel and databases for data management and reportingExcellent verbal and written communication skillsStrong negotiation and persuasion skillsPolite, compassionate, and confident demeanor when dealing with customersAbility to adapt to changes in policies, procedures, and strategiesClear ITC (credit) and criminal recordCredit 1,2,3 would be advantageous
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They are looking for an Office Manager & Personal Assistant with a minimum of 3 – 5 years’ experience to assist their Managing Director and General Manager at their office in Johannesburg.
Primary Responsibilities
Reporting to senior management and performing secretarial and administrative dutiesAnswer and direct phone callsLiaise with senior managers to handle requestsBook travel arrangements (transport and accommodation)Develop and maintain a filing system and assist in the preparation of regularly scheduled reportsCapturing data into project files of invoices, fuel slips and delivery notes from siteMaintain contact lists of suppliers and update their pricing lists regularlyProvide general support to visitorsScheduling appointments, maintaining an events calendar, and sending remindersOrdering office supplies and replacements, as well as managing mail and courier servicesCopying, scanning, and emailing documents, as well as taking notes
Additional Responsibilities
Interact with new and existing customersAid in the development of new and improved processes to guarantee efficient delivery of the projects
Requirements
Licensed to work in South AfricaDriver’s license essentialAbility to manage diverse, simultaneous projects of varying complexitiesProficiency in Microsoft Office applications such as Excel, Word, Outlook,Strong communication skills
Soft Skills
In addition to the hard skill requirements our client is also looking for candidates that are:
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*Reference: JHB005343-PC-Jh-1*
Our client in the Real Estate and Property industry is seeking an Outbound Call Centre Agent to work remotely
**Minimum requirements:
**
* Matric
* Min 2 years’ Outbound Call Centre Experience
* Own Laptop/Computer with Wi-Fi is essential
* Draw daily leads from HubSpot CRM System
* Contact property owners who are
potentially in the market to sell their property
or to create an opportunity to consider selling
their property to the company
*
Consultant: Poleen Cass - Dante Personnel Johannesburg
Apply via our website (www.dantesa.co.za)(\https:/www.dantesa.co.za\)
If you do not hear from us within 5 days, please accept that your application was unsuccessful*
R R6 000 plus Commission
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