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Sales Administrator
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General Details
Location:
Advertised By:Agency
Company Name:Tower Group
Job Type:Full-Time
Description
ROLE PURPOSE
To effectively provide the General Manager and Sales & Service Manager/team with sales and service information to enable informed decision making and achievement of sales and service objectives. Responsible for the upkeep and updating of the new Customer Relations Management (CRM) systems. Assist the General Manager with the upkeep of the office in line with the mandate of the General Manager ‘s Exco reporting.
KEY RESPONSIBILITIES include the following. Other duties may be assigned.
- Ensures availability of accurate and up to date client information.
- Consolidation of all reports from various departments.
- Work with the Data Analyst team to prepare reports for the GM and Sales Manager.
- Create models for Sales Administration focus and interpretation of the data using MS Excel models.
- Manage the General Manager’s and Sales Managers office by providing administrative support.
- Prepare minutes for the weekly Sales Business Review meetings.
- Responsible for the upkeep and updating of the Customer Relations Management (CRM) systems to ensure the information is up to date and accurate to produce insightful reports.
- Develops and implements administrative procedures to support sales and service.
- Provides sales and service-related information as required based on sales and service activities and current portfolio data.
- Provides specific client information/reports to the sales team through analysis of client data.
- Provide reports on the performance of the regional sales teams on achievement against targets on a monthly basis.
- Extrapolates information from the system to support budget compilation and determination of revenue targets.
- Responsible for stationery, housekeeping, and cash sales.
- Assist and work in conjunction with Financial Administrator from time to time.
- To provide administrative and secretarial support to the Sales Manager.
- Some staff supervision.
Cost Management
- Provides input into the compilation of the regional sales and service budget for determination of revenue targets.
MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:
The requirements listed below are representative of the knowledge, skill, and/or ability required.
- B Degree in marketing / business management / business administration
- At least 3 years’ experience in sales administration
- Advanced Excel skills
- Excellent command of the English language
- Must have excellent communication and interpersonal skills
- Must pay attention to detail
- Must be focused on achieving results
- Must be a team player
- Must have business acumen and be able to communicate at all levels
- https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTI3NzkwMjg1P3NvdXJjZT1ndW10cmVl&jid=1484413&xid=2127790285
Id Subtitle 1183048107
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Tower Group
Selling for 2+ years
Total Ads119
Active Ads119
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Ensure teams prepare, analyses and present ad hoc reports as and when requested.Ensure teams prepare, analyses and present an accurate report for Trustees meetings.Have the ability to report at Trustee meetings.
QUERY RESOLUTION
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Client Relationship Management and Retention
· Maintaining constructive contractor company relationships with a focus on client retention and solution utilization
· Report on subscriber engagement, risks and health
Portfolio Growth
· User needs identification
· Product and solution functionality specification identification
· Product and solution demonstrations and upselling e.g. Elevating contractor subscriptions, converting subscriptions to basic employer license, conducting functionality
demonstrations.
Contractor Portfolio Management
· Conducting contractor on-boarding and subscriptions
· Provide user support on assigned contractors
· Conduct subscription renewal liaison
· Manage contractor status
Provide user support (In-bound)
· Provide user support for in-bound queries and questions on the Company system
· Provide basic administrative guidance and or referral to safety file administration partners
Telesales (Out-bound)
· Conduct and or participate in telephonic canvassing on generic or new products and features to existing clients and new prospects
Compliance verification
· Conduct document verifications (as and when required)
System administration
· Complete all administrative data capturing on a daily basis (as required)
· Maintain accurate client engagement records on in-bound and out-bound activities
· Assist with invoice reconciliation on the billing system as required
Managerial Support
· Management reporting on productivity
· Assist with any additional reporting, report input or report generation (as required)
· Attend and prepare for all individual and team engagements as scheduled by the manager
· Assist with new team member orientation and training (as required)
Requirements
Qualification
· Grade 12 (South Africa) or any similar qualification
· End-user application certification
· Relevant first degree or diploma in any of the following fields HSE, Logistics,
Experience
· Previous support center experience
· Performance reporting
· Salesforce or another CRM tool
Technical Skills
· Excellent relevant international language proficiency
· Customer Relationship Management
· CW system user skills
· End-user applications
· Report writing skills
· Sales skills
· Call center skills (telephonic and chat)
· Contractor management
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Main Responsibilities
Assist communications team by providing information and content relevant for publishing in print and online media.Be responsible for OEM and company’s branding of sites (in conjunction with group comms team, CI, direction, and approval)Manage and analyse sales promotions in a tool called mailchimp (a plus)Provide all admin/purchasing for marketing eventsManage website updates and provide information for the company, its brands and the SharePoint siteManage website, social media enquiries and Research DatabasesPartner with the communications team on events, public relations, media, and internal and external communication campaignsAssist with sales reports by tracking product line sales and costs by analysing and collecting sales and new business dataMonthly regional sales reports on product line, identifying sales risk areas and future opportunitiesSupport the sales staff by providing sales data, market trends, forecasts, account analyses, new product information, relaying customer services requestsResearch competitive products by identifying and evaluating product characteristics, market share, pricing, and advertisingAssist with Sales presentation, Trade shows, by identifying, assembling, and coordinating requirements, establishing contacts, developing schedules and assignments, co-ordinating mailing listGeneral support to the national sales team regarding marketing activities, customer relationship management, competitive pricing, and sales statsAssist with arranging of VOLVO Day trips, special visits from VOLVO, events and promotionsAssist with building strong and sustainable relationships with all customers, including suppliers involved in targeted campaignsSupport the company and VOLVO protocols and procedures to protect brand managementAnd all other instruction within the Sales and Marketing scope
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Key Competencies/Skills
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Consultant: Poleen Cass - Dante Personnel Johannesburg
Apply via our website (www.dantesa.co.za)(\https:/www.dantesa.co.za\)
If you do not hear from us within 5 days, please accept that your application was unsuccessful*
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