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Real Estate Account Manager

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2 years ago3000 views

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General Details

Location:

Johannesburg CBD, Johannesburg

Advertised By:Agency

Company Name:Performability Pty Ltd

Job Type:Full-Time

Description

Are you an Account Manager looking to expand your skills set and grow your career? This opportunity is for you. A suitable candidate must have experience in Client and Key Account Management within the property market sector.

Key Responsibilities:
Client Management including Key Account management
Business development which, will include contracting and proposal management
Assisting with client queries escalated from Support, Sales and Training Teams
Seminar and Team Workshop management
Manage monthly billing processes
Assist with marketing requirements and events (internal and external)

Requirements:
Business Degree preferred
Sales/Estate Agency qualification would be advantageous
Valid drivers’ licence and own reliable transport
3 – 5 years sales experience with strong knowledge and understanding of the property market
Key client management
Business Development experience

https://www.ditto.jobs/job/gumtree/4130799021?source=gumtree

Id Subtitle 1013744453

Performability Pty Ltd

Selling for 2+ years

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A software development company is looking for an experienced Account Manager to join their team. Key deliverables• Ensure client is sufficiently enabled to maximise solution utilisation• Ensure client is satisfied with services received and drive improvements on areas where dissatisfied• Effectively partner with the rest of the services team to ensure the overall teams success• Effectively partner with the business development manager team to ensure optimization opportunities are realized• Develop and maintain excellent product knowledge to ensure the benefits and value of all products are understood, communicated and ultimately well represented in the market• Act as the main point of contact in all matters relating to client concerns and needs• Build and strengthen client relationships to achieve long-term partnerships• Maintain accurate client records, keeping track of any contract updates and renewals• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients• Take inquiries and requests from customers and address their needs• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs• Meet regularly with other members of the team to discuss progress and find new ways to improve business• Generate progress reports to give to clients and higher-ups within the organisation• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly Technical knowledge, skills and abilities• Management of customer communications• Understanding of Internal Audit and Risk Management• Problem solving skills and ability to deal with potentially difficult clients• Mature individual with high level of emotional intelligence• Proven track record of meeting or exceeding quotas and receiving positive customer feedback• Proficiency with common customer success and customer relationship management software, such as Salesforce Behavioural, soft competencies and skills• On the ball• Highly accurate• Strong communicator• Sense of humour• Accountability• Detail-orientated• Driven• Financially literate• Success-orientated Education and qualifications• Matric certificate• Completed Business Degree / similar is highly preferable Details of experience• Proven work experience as an Account Manager or Key Account Manager focusing on the African Market• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level• S... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTMzOTg4MjgwP3NvdXJjZT1ndW10cmVl&jid=1184962&xid=2133988280

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The incumbent will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for client are met, and help the client succeed and develop new relationships with potential clients. They will be responsible for engaging with key customers by building and preserving trusting relationships. They will also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction. Be apt in building strong relationships with strategic customers. Also be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction. STAKEHOLDER MANAGEMENT: Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.Overseeing customer data and account management.Ensure both the company and clients adhere to contract terms.Serve as the link of communication between key customers and internal teams.Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.Study competition to find new ways to retain customers.Create plans to address clients’ business needs.Collaborate with internal teams to address customers’ needs.Resolve any issues and problems faced by customers and deal with complaints to maintain trust.Maintain and enhance growth and profitability of Strategic Accounts through collaborating and championing the delivery of the SEB value proposition with specific focus on increasing financial inclusivity in the mass market and shared value creation for key strategic accounts.Execute customer centric strategies to continuously improve process, product and systems to address changing service requirements that enhance the SEB partnership experience.Manage campaigns and interventions in line with opportunities, available resources, product scope and best practices while ensuring Return on Investment realisation.Actively manage and report on the achievement of Key Account Portfolio targets as well as industry performance and trends.Maintain a customer led approach to stakeholder management.Through use of a data and mutual value led stakeholder engagement approach, develop a portfolio stakeholder engagement plan, which enables growth for SEB and its key strategic key accountsEnsure a consistent, detailed understanding amongst all deal team members of the Key Account Management Portfolio targets, goals, performance levels, products, business rules and conditions. COLLABORATION: Manage relationships to make it easier for new relationships to take shape and efficiently unlock access to shared value both within the business and for our external partnersMonitor and resolve escalated partner... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjg5NzAxODc5P3NvdXJjZT1ndW10cmVl&jid=1480301&xid=3289701879

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