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Quality Assurance Administrator

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2 years ago3191 views

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General Details

Location:

Johannesburg CBD, Johannesburg

Advertised By:Agency

Company Name:Ad Talent Africa

Job Type:Full-Time

Description

This young, dynamic and entrepreneurial organisation within the financial and insurance industry as a vacancy for a Quality Assurance Administrator within the Collections Call Centre.

.MAIN PURPOSE OF THIS POSITION

To assume responsibility for:

Quality Assurance for the Group

MAIN TASKS AND RESPONSIBILITIES:

Implement and Monitor the QA process (Internal Call Centre QA)
Conduct all assessments
Monthly reporting
Trend Reviews
Coach Staff for QA/Performance Improvement
Staff Training

REQUIREMENTS:

Matric and Qualification in Call Centre Management
3 Years’ Experience in Call Centre Management
Must be able to interpret Most South African Languages
Attention to detail. Logical Thinker. Problem Solver. Good Communication Skills
Ability to work to tight deadline

https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDM5NDQ3Mzg3P3NvdXJjZT1ndW10cmVl&jid=375420&xid=1439447387

Id Subtitle 1013748766

Ad Talent Africa

Selling for 2+ years

Total Ads42

Active Ads42

Professional Seller

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The purpose of this position is to provide efficient administration and verification service in respect of quality assurance of claims that results in the improvement of client service and to minimise financial risk. The main responsibility of the Quality Assurance Administrator is to ensure that all claims and related documents conform to the set standards, within the agreed service levels and that the claim is ready for processing by the claim administrator. Perform quality assurance based on the specialized requirements of the role. Areas of Responsibilities: Perform all quality assurance related activities as set out in the Quality Assurance checklist, which may change from time to time and which include all email, interpersonal and outbound telephonic enquiries / queries.Verify that the claim form reflects information that coincides with the data on Everest (System) and where there is a variance or difference, or any other query, return the claim documents to the Front Office colleagues.Ensure that all mandatory documents are received.Determine whether there is an outstanding housing loan and or indebtedness for the member (i.t.o. Section 19 (5) (a) or Section 37D (b) (ii) of the Act) or note on Everest for loans. Complete member static data member / employer physical address, member tax number, member / beneficiary bank details. Member / beneficiary bank account holder verification to be done after loading Workflow. Create a Workflow within 24 hours of receipt of funeral / death / disability / unclaimed benefit and within 72 hours of receipt of other exit documentation.Investigate whether the member has a record on the Unclaimed Benefit FundAssist the Contact Centre when required by providing information and resolving queries.Assist the claim administrator by obtaining outstanding requirements on claims as requested by the claim administrator (due to quality assurance fail).Strict adherence to the rules and policies of the Funds, legislation, administration procedures and service level agreements.The QA administrator will attend internal and external training as required.Meet production standards in terms of quantity (50 cases per day) and quality (less than 1% error rate).Accept accountability and take responsibility for tasks.Build and maintain relationships at all levels with internal departments to enhance organisational effectiveness and efficiency.Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.Use your best endeavours to properly conduct, improve, extend, develop, promote, protect and preserve the business interests, reputation and goodwill of the company.Any other duties as determined by the business needs and par... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjkyNTU2MDg5P3NvdXJjZT1ndW10cmVl&jid=1459238&xid=2292556089

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Fundraiser - Partnership Co-Ordinator - NPO

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GENERAL DESCRIPTION – JOB PURPOSE My client a well-established NPO operating in Southern Africa with facilities offering a range of accommodation choices for independent, assisted, frail and dementia care for the Aged is urgently recruiting for a Fundraiser - Partnership Co-Ordinator for their Johannesburg Establishment (House) . The Partnership Coordinator (HPC) / Fundraiser is a multitasker by nature. He / She has excellent communication, administration, and project coordination skills with a solid understanding of Marketing and Sales principles. The HPC provides implementation and coordination on the ground level and ensures all event projects and activities are executed to both brand and organisational standards REMUNERATION: My Client offers a Competitive market related Salary package – Negotiable COMPETENCIES REQUIRED (MUST HAVE) Certificate / Diploma: Events Management, Administration, Project Management or HospitalityWell-presentedStrong verbal and written communicator (English, Afrikaans)Works well under pressureConscientious with tasksDetail-orientatedGood presenter (Formal and informal)PassionateOrganisedFriendly, approachableAdaptableAbility to establish priorities and work independently.Developed interpersonal skillsPrincipled, ethical, and professional.Consistently displays a high level of enthusiasm, energy, initiative, and drive.2-3 years prior experience in events, marketing and / or project management1-2 years’ experience in fundraising activities and initiativesExcellent verbal and written communication skills.Proficiency in MS officeValid SA Drivers licenceOwn vehicleOwn Smart phone device equipped with updated messaging and camera-functionality GENERAL DUTIES AND RESPONSIBILITIES Campaigns Campaigns - Capital Projects as per budget (4 Quarters = 4 campaigns) Plan and Coordinate: maintain applicable project schedulesset up yearly planning tasks for all Capex projects needs as directed by the Facility Manager. (i.e., Maintenance Equipment, Gardens & Equipment, House Aesthetics Look & feel, Furniture Needs, Housekeeping & Linen, Washing Machines & Tumble Dryers, Nursing & Medical).Task tracking, deadlines, and deliverables as set on the yearly calendar.Develop a strategy to approach potential donors i.e., using micro campaigns.Work towards pledging line items on a 3-year forecast.Maintain donor relationship, both new and old.Maintain and track all supporting budget / f... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjQyOTA0MDE3P3NvdXJjZT1ndW10cmVl&jid=1265594&xid=1242904017

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