Membership Advisor

Our client is an international insurance company, specialist in international wellbeing offering a variety of international insurance products. They are seeking to employ a Membership Advisor to provide and effective customer service and claims assessment function to their key distributors and members based worldwide.

Requirements:

• At least 2 – 5 years’ experience in a similar role.
• Grade 12 or Equivalent NQF Level 4 Qualification
• FAIS Compliant is an advantage
• Customer service certificate
• Sound knowledger of industry regulatory requirements
• High standard of written English is essential
• Excellent communicator in English, both written and verbal
• Excellent administration skills

Duties:

• Initial underwriting of new applications, referring to medical underwriters as appropriate.
• Entering new group schemes and members onto database.
• Processing of renewals.
• Production of Policy Schedules and membership packs.
• Provide first class customer service to members, responding to enquiries by email, telephone, and letter.
• Liaison with Distributors and Brokers globally.
• Ensure all necessary administrative tasks are completed accurately and within agreed time limits.
• To consider and abide by the Data Protection Act, particularly in respect of the handling of sensitive medical data.
• To consider and abide by guidelines, regulations and standards always set by the FCA.
• Always adhere to departmental Service Level Agreements.
• Production of Life & Personal Accident documentation under the direction of the Senior Operations Adviser.
• Assessment of existing processes and evaluation and implementation of possible improvement solutions.
• Testing of new processes and procedures in concert with the Operation Team Manager.

Key skills:

• Excellent administration skills.
• Sound knowledge of industry regulatory requirements.
• Excellent communicator at all levels, able to listen and respond effectively to others, with the ability to translate the needs of customers into working procedures.
• Highly organised and able to implement an effective time management system to plan and prioritise own workload.
• Great team player.
• Good problem-solving skills and ability to work on own initiative when required.
• People focused and customer orientated.
• Culturally aware.
• High standard of written English.

Salary: Market related

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Candidates who meet the relevant requirements must please apply by contacting Gary on 011 0261907 or email a detailed CV to vacancy (at) letslink .co .za

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