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Customer Success Advocate
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General Details
Location:
Advertised By:Agency
Company Name:SUMMIT Africa Recruitment
Job Type:Full-Time
Description
Our client, a homegrown South African fintech company is looking for a Customer Success Advocate to join their dynamic team in Johannesburg.
Requirements;
- 2-5 Years of experience as a Sales Consultant/Customer Success Consultant, Marketing consultant
- Fintech experience is preferabl
- Strong business acumen skill
- Experience with the Payment product
- Ability to interact with Merchant
- Retail and/or hospitality experience is preferable
- Knowledge and familiarity of the surrounding areas retail/business offerings
- Ability to work remotely
Competencies;
- Excellent communication skills.
- Strong negotiation and closing abilities.
- Self-motivated and goal-oriented with a track record of meeting and exceeding sales targets.
- Effective time management skills
- Keeps abreast of industry best practices
- Ability to work independently and as part of a collaborative team.
- Strong ability to identify, analyse and problem solve
Should this fit your skill-set, please apply via this Job Ad.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjg3ODc0NzQ4P3NvdXJjZT1ndW10cmVl&jid=1728983&xid=2687874748
Id Subtitle 1240555735
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SUMMIT Africa Recruitment
Selling for 2+ years
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Active Ads59
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Support the organization by enabling customers to define, develop, and deploy their next-generation Data and Analytics strategy.Build strategic relationships with executives and key decision makers in our clients to promote our portfolio of Data and Analytics solutions.Allow our clients to empower their organisations with analytics, by providing their business users the tools and capabilities to understand and analyse data, visualise information, predict business and operational outcomes and automate decision making using machine learning.Collaborate with clients to ensure comprehensive and accurate understanding of their requirement and devise effective resolutions through innovative solutions architectureHigh Calibre presentation skills, to convey architected solutions/proposals to all client levels including C-Suite clienteleAdhere to good governance, risk and compliance within the within the broader governance standardsProspect for new client engagement and opportunity development.Leverage the wider sales team to plan the overall Data and Analytics strategy within a set of defined accounts.Manage all aspects of a sales cycle from opportunity identification, through to the negotiation and closure of contracts.Gain the trust of senior IT and business executives within named accounts and foster long-term partnerships.Be proactive with our clients to ensure that the organization Data and Analytics capabilities become the first choice for our strategic customersProduct and solution costingPreparing CVP’s (fit for purpose solution)Business case modelling on current vs target state, and clearly articulate financial and value
Qualifications and Experience:
Technical Qualification or DegreeExtensive experience in enterprise sales rolesExtensive experience in selling Data, Analytics, and Business Intelligence solutionsA background in consultative customer engagement with an Analytics Software provider or on the sales team of an Analytics resellerWritten and verbal communication skills; ability to present to executives and senior executivesAbility to sell solutions in a multiproduct environment, On-premises, Hybrid or as a ServiceProven ability to work with global cross-functional teams and achieve success for customersBalance of strategic and tactical skillsSolution selling approach, Business case, ROI etc.In-depth knowledge of an industry or industriesDemonstrated Experience in Influencing and directing conversations with others through storyboard telling
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Extensive knowledge in advanced data productsExtensive Experience in in-field technologies and solutionsExperience in Cloud technologie...
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Lead Generator
Job Description
We are looking for assertive and enthusiastic in individuals who will offer world class products and services to clients,
whilst achieving targets in lead warming department.
Minimum Qualification Required
Grade 12/Standard 10/NQF 4
Minimum Experience
We require no work experience for this role, however any customer services orientated work experience is advantageous.
Essential Requirements and Skills:
Fluent in English and another official language
Self-managed
Active listening skills
Self-motivated
Adaptability
Quality orientated and organised
Must be highly proficient in dealing with clients at all levels
Customer focus
Professionalism
Flexibility
Ability to multi-task and cope with pressure
Team player
Knowledge and Skills
Strategic thinking
Excellent English communication & writing skills
Strong relationship, negotiating and networking skills
Ability to influence
Personal Attributes
Communicates effectively
Action oriented
Situational adaptability
Optimizes work processes
Core Competencies
Being resilient - Contributing dependently
Customer focus - Contributing dependently
Collaborates - Contributing dependently
Cultivates innovation - Contributing dependently
Drives results - Contributing dependently
zaldine.vanwyhe@isilumko.co.za
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Responsibilities:
Knowledge of customer needs and ability to provide solutionsAnalyse sources of service failures, identify probable route causes and recommend solutions
Qualifications:
MatricDegree or similar qualification and/or experienceStrong communication skillsMinimum 5 - 7 years’ experience in customer services
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Sales Consultants – B2B responsible for achieving monthly, quarterly and annual goals by selling to end customers in the base as well as new non-Business customers using the telephone, Web 2.0 technologies and face to face engagements. The Sales Consultants - B2B will build direct relationships with end user organizations and will work closely with the team to leverage Business resources to maximize the revenue opportunities within these end customer accounts.
Roles & responsibilities
Customer Relationship Management: Responsible for developing relationships with the assigned customer base in order to drive the sales process (demand generation through to opportunity closure).Understand the addressable market. Utilise knowledge of the region and install base to exploit commercial opportunities. Run sales campaigns and promotions, in accordance with the sales strategy.Develop customer strategy which identifies the customer’s needs and defines possible solutions to enable revenue growth for the business.Develop territory & account plans, prioritise internal and external (virtual and non-virtual) resources & execute to meet or exceed sales quota.Position end to end solutions to the end customer to take total ownership of install base and to reflect the true value of the client’s Business value proposition.Provide 1st level support and escalate 2nd level and 3rd level support to client services.
Minimum qualifications
2 years of B2B sales experience, preferably in a fast-moving sales environment.Advanced customer relationship skills with proven sales record.Strong sales skills: account planning, cold calling, SWOT analysis, up-selling, cross-selling, forecast accuracy.Objective-oriented. Consistent achievement of sales quotas and forecasted revenue targets.Strong communication, negotiation, business acumen and presentation skills.Strong planning & organizational skills.Experience working with field sales, partners, technical, and operational resources to create sales strategies and execute goals.Strong relationship building, account planning and process competence skills.Ability to work well under pressure and proven ability to meet deadlines.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/1449393841?source=gumtree
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Job Description/Duties:
· To be the principal point of contact between the Company and its agents and customers.
· To ensure customers have the correct products.
· Ensure forward share and visibility.
Customer relations:
· Establish, develop, and maintain positive business and customer relations.
· Expedite resolution of customer problems and complaints to maximize satisfaction.
· Grow and maintain customer database.
· Seek new opportunities.
· Present, promote and sell products/ services using solid arguments to customers.
· Complete weekly call cycles.
Sales targets:
· Achieve agreed upon sales targets within schedule.
· Coordinate sales effort.
Monthly reporting:
· Submit monthly reports- performance and competitors in landscape.
· Supply management reports of customer needs, problems, interests, competitive activities and potentials.
Other:
· Attend meetings when required- Management and customers.
· Collaborate with other businesses to drive business performance.
· Attend trade shows and marketing events.
Minimum Requirements:
· Grade 12.
· Tertiary qualification in Business, Marketing communications or any other relevant field will be advantageous.
· Minimum of 2 years proven work experience as a sales representative.
· Proven track record of successfully managing customer relationships.
· Valid driver’s license.
· Excellent knowledge of MS Office.
· Working knowledge of CRM Systems.
· Relationship management skills and openness to feedback.
· Ability to create and deliver presentations.
· Prioritizing, time management and organizational skills.
· Strong verbal communication skills.
· Ability to work efficiently- on your own or as a team.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDI1OTIwOTQ2P3NvdXJjZT1ndW10cmVl&jid=1202490&xid=2025920946
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*Reference: JHB005343-PC-Jh-1*
Our client in the Real Estate and Property industry is seeking an Outbound Call Centre Agent to work remotely
**Minimum requirements:
**
* Matric
* Min 2 years’ Outbound Call Centre Experience
* Own Laptop/Computer with Wi-Fi is essential
* Draw daily leads from HubSpot CRM System
* Contact property owners who are
potentially in the market to sell their property
or to create an opportunity to consider selling
their property to the company
*
Consultant: Poleen Cass - Dante Personnel Johannesburg
Apply via our website (www.dantesa.co.za)(\https:/www.dantesa.co.za\)
If you do not hear from us within 5 days, please accept that your application was unsuccessful*
R R6 000 plus Commission
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