Back to search (Gauteng > Johannesburg > Jobs > General Worker Jobs> ad 1126424575)

Company Secretary (Durban)

1 Photo(s)

1 year ago1856 views

Report Ad

General Details

Location:

Johannesburg CBD, Johannesburg

Advertised By:Agency

Company Name:Empire Recruitment

Job Type:Full-Time

Description

The ideal candidate will be responsible for overseeing the day to day operations of the division, managing the team and work processes and meeting the divisions financial target. You will also be engaging with clients on a daily basis taking instruction and delivering diverse company secretarial services to clients.

Responsibilities:

Meet target and manage the budget requirements
Manage the overall operations of the department
Meeting client expectations in terms of service delivery and quality of work
Planning, organising and leading the work of team
Manage the workflow processes
Ensure policies and procedures are followed
Build relationships with clients
Maintaining quality by enforcing quality and excellent client service by analysing and resolving client service problems, managing the customer satisfaction surveys and net Promoter score results.
Review processes and procedures for any potential improvement

Qualifications:

Diploma/degree

Work Experience:

+8 years experience in the field
2 to 3 managerial experience

Knowledge:

Company Act
King IV
CIPC procedures
Secretarial programme (Profsoft)

https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82OTI3MzAxOT9zb3VyY2U9Z3VtdHJlZQ==&jid=1301884&xid=69273019

Id Subtitle 1126424575

Empire Recruitment

Selling for 2+ years

Total Ads124

Active Ads124

Professional Seller

Seller stats

124Total Ads

186.10KTotal Views

View seller profile

Contact Empire Recruitment

Message

(4020)

Name

(Optional)

Email Address

(Optional)

Phone

(Required)

Upload CV(Optional)

Choose file

DOC or PDF only max 2 MB file size

Send Message

By clicking "Send" you accept the Terms of Use and Privacy Notice and agree to receive newsletters and promo offers from us.

Save

ROLE PURPOSE To effectively provide the General Manager and Sales & Service Manager/team with sales and service information to enable informed decision making and achievement of sales and service objectives. Responsible for the upkeep and updating of the new Customer Relations Management (CRM) systems. Assist the General Manager with the upkeep of the office in line with the mandate of the General Manager ‘s Exco reporting. KEY RESPONSIBILITIES include the following. Other duties may be assigned. Ensures availability of accurate and up to date client information.Consolidation of all reports from various departments.Work with the Data Analyst team to prepare reports for the GM and Sales Manager.Create models for Sales Administration focus and interpretation of the data using MS Excel models.Manage the General Manager’s and Sales Managers office by providing administrative support.Prepare minutes for the weekly Sales Business Review meetings.Responsible for the upkeep and updating of the Customer Relations Management (CRM) systems to ensure the information is up to date and accurate to produce insightful reports.Develops and implements administrative procedures to support sales and service.Provides sales and service-related information as required based on sales and service activities and current portfolio data.Provides specific client information/reports to the sales team through analysis of client data.Provide reports on the performance of the regional sales teams on achievement against targets on a monthly basis.Extrapolates information from the system to support budget compilation and determination of revenue targets.Responsible for stationery, housekeeping, and cash sales.Assist and work in conjunction with Financial Administrator from time to time.To provide administrative and secretarial support to the Sales Manager.Some staff supervision. Cost Management Provides input into the compilation of the regional sales and service budget for determination of revenue targets. MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE: The requirements listed below are representative of the knowledge, skill, and/or ability required. B Degree in marketing / business management / business administrationAt least 3 years’ experience in sales administrationAdvanced Excel skillsExcellent command of the English languageMust have excellent communication and interpersonal skillsMust pay attention to detailMust be focused on achieving resultsMust be a team playerMust have business acumen and be able to communicate at all levelshttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTI3NzkwMjg1P3NvdXJjZT1ndW10cmVl&jid=1484413&xid=2127790285

Invalid date

Save

Are you a seasoned business process outsourcing industry leader that prioritizes results? Do you have a track record of successfully managing numerous customer accounts, driving revenue, and producing outstanding results? A fantastic opportunity is available for a BPO Divisional Manager. Duties & Responsibilities: BPO Opps Management Develop and execute the overall operational strategy for the BPO division, aligned with the companys goals and objectives.Lead, mentor, and manage a team of managers and supervisors to ensure effective service delivery, adherence to quality standards, and achievement of performance targets.Establish and monitor key performance indicators (KPIs) to track and improve operational efficiency, client satisfaction, and financial performance.Analyze market trends, industry best practices, and emerging technologies to identify opportunities for process improvements, automation, and innovation within the BPO operations.Collaborate with cross-functional teams, including sales, marketing, and technology, to drive revenue growth, enhance client relationships, and develop new service offerings.Develop and maintain strong relationships with key clients, acting as a strategic partner and trusted advisor to address their evolving needs and drive long-term satisfaction.Ensure effective quality assurance processes and controls to ensure adherence to service level agreements (SLAs), compliance with regulations, and continuous improvement in service delivery, by working closely with the QA teams and Managers.Identify and mitigate operational risks, proactively addressing potential issues and ensuring robust business continuity plans.Monitor and manage operational budgets, resources, and costs to optimize efficiency and profitability.Provide regular reports and updates to the executive team, highlighting operational performance, challenges, and opportunities, and making strategic recommendationsLead and oversee the end-to-end operations of the BPO division, ensuring efficient and effective service delivery, adherence to service level agreements (SLAs), and achievement of key performance indicators (KPIs).Develop and implement operational strategies, policies, and procedures to drive performance improvements, enhance productivity, and optimize service quality.Monitor and analyze BPO operations performance metrics, including call volume, response time, first call resolution, customer satisfaction, and agent productivity, and/or sales enviroments metrics, and take proactive measures to meet or exceed targets.Foster a positive and collaborative work environment, promoting teamwork, motivation, and professional development among the BPO team members.Manage and cultivate client relationships, acting as the primary poi... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDExMDQyMTM0P3NvdXJjZT1ndW10cmVl&jid=1608038&xid=3411042134

Invalid date

Save

The incumbent will provide direction and input re. the administration of SEB in line with client needs and working closely with the Executives to implement and drive strategic changes. Manage a large team of key account managers for a portfolio of funds. Lead the team and manage workflow. This role is focused on the achievement of the SEB Company Strategy through the provision of: Facilitation services for the planning, implementation and monitoring of customer engagement, benefit counselling, brand awareness, client take on and member education .Project management services to execute and manage key organization-wide strategic and operational projects. BUSINESS IMPROVEMENT : Analyze and identify opportunities for business process improvements wrt. Customer engagement, brand awareness, client take on , and education of members.Study, assess, and analyze the current working environment to enhance processes to improve on and enhance the relationship with clients. POLICIES, PROCEDURES AND PROCESSES: Manage and ensure accessibility and effective implementation of policies, procedures and controls covering all areas of assigned departmental activity so that all relevant procedural / legislative requirements are fulfilled to ensure that the SLA for all clients are upheld OPERATIONS MANAGEMENT: Assist in the administration and monitoring of the day-to-day operations of the Admin teams / key account managers or key stakeholders externally within required performance parameters;Provide administrative support to the COO and It to enhance the execution of her responsibilities;Assist in the administration and all associated document management, governance and record keeping in line with SEB policies and procedures to maintain compliance and manage associated risks. PROJECT MANAGEMENT: Coordinate and support selected SEB strategic projects / initiatives from inception through planning, implementation, monitoring, evaluation and conclusion to ensure delivery of strategic objectives, on time and within budget and other constraints.May be required to assist in data governance, research, analytics and reporting. SECRETARIAL SERVICES: Provide secretarial services on selected governance structures and decision-making committees on which the COO ;This includes logistics coordination, agenda planning, working with presenters to prepare prior to submission / presentation, material collection and distribution, attendee tracking and posting of minutes.Contribute towards the negotiation of internal service level agreements where necessary.Continuous improvement/ Innovation.Contribute towards the identification of opportunities for continuous improvement of the SEB operational processes, p... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTY4NzEyMDkxP3NvdXJjZT1ndW10cmVl&jid=1480300&xid=3968712091

Invalid date

Gumtree Safety Tips

1.Meet in a public space to see the item and exchange money.

2.Never send your item before receiving the money.

3.Never send or wire money to sellers or buyers.

Looking to Sell?

Whether you are selling your car, old cell phone or laptop, learn how much your item could be worth with our Gumtree Pricing Guide.