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Claims Team Leader

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General Details

Location:

Johannesburg CBD, Johannesburg

Advertised By:Agency

Company Name:CallForce

Job Type:Full-Time

Description

CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional outsourced solutions to our clients.We are seeking a dedicated and experienced Claims Team Leader to lead our claims department effectively. As a Claims Team Leader, you will play a pivotal role in supervising a team of consultants, ensuring efficient and accurate claims processing while providing mentorship and guidance to team members. If you have a strong background in claims, leadership skills, and a commitment to delivering excellent service, we invite you to apply for this position.

Responsibilities:

Team Supervision

Claims Processing

Coaching and Development

Quality Assurance

Customer Servicer

Performance Metrics

Reporting

Policy Adherence

Qualifications:

Matric / Grade 12/ SAQA Accredited Equivalent (Essential)

Regulatory Exam 5

Relevant FAIS Qualification

Minimum of 2 years of experience in claims management or a related role

Knowledge of insurance policies, claims procedures, and regulatory requirements.

Benefits:

Competitive salary and performance-based bonuses

Opportunities for professional development and career advancement.

Collaborative and supportive work environment.

https://www.ditto.jobs/job/gumtree/1489286419&source=gumtree

Id Subtitle 1238119456

CallForce

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Ready to Lead with Heart? Join Our client as Our Personal Lines Claims Team Leader! Are you a compassionate and skilled leader in the insurance industry, ready to make a meaningful impact on peoples lives? Are you passionate about guiding a team to provide exceptional support during lifes unexpected twists and turns? If so, our client is searching for a dynamic Personal Lines Claims Team Leader to steer their team toward success! About our client: Theyre not just an insurance company; theyre guardians of peace of mind, champions of resilience, and partners in protection. Their commitment to their clients goes beyond policies; its about being there when they need them most. The Role: As a Personal Lines Claims Team Leader, youll play a pivotal role in their mission to provide exceptional support and peace of mind. Your responsibilities will include: Leading and inspiring a team of claims professionals to deliver top-notch service. ? Managing and overseeing the claims process, ensuring efficiency and accuracy. ? Empathizing with policyholders during challenging times and finding solutions. ? Analyzing claims data to identify trends and improve processes. ???? Collaborating with cross-functional teams to enhance customer experience. ???? Fostering a culture of continuous improvement and growth within your team. ? Contributing to the strategic direction of their claims department. What they Offer: A Supportive Family: Be part of a tight-knit community that values collaboration, empathy, and growth. Professional Development: Theyre invested in your success and offer opportunities for training and career advancement. Impactful Work: Help policyholders regain their peace of mind and resilience during challenging times. Requirements: Experience in personal lines claims, with a deep understanding of insurance principles ,Exceptional leadership and interpersonal skills, with the ability to motivate and inspire. ? Strong analytical and problem-solving abilities. A passion for continuous improvement and innovation. Empathy and a genuine commitment to providing the best customer experience. Proficiency in claims management software and tools. Why our client? They believe in the power of compassion, innovation, and community. Theyre not just looking for a Personal Lines Claims Team Leader; theyre seeking a compassionate leader who embodies their values and is dedicated to making a difference. Join our client in being a beacon of hope during lifes storms. Together, youll make a difference, one claim at a time! https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzQ2MDI4NzMzP3NvdXJjZT1ndW10cmVl&jid=1705691&xid=1346028733

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Purpose of Role: The incumbent will be responsible for working with the Head Admin to provide strategic direction and input re. The Claims function of SEB in line with client needs and working closely with the Executives and IT to implement and drive strategic changes. To manage a large team of client services administrators for a portfolio of funds. Lead the team and manage workflow. They will have the responsibility of overseeing and managing all claim related functions relative to various funds. S/he will lead the teams and manage workflows. The duties include providing quality administration to Trustees, members, employers and intermediaries of Participating Employers, Client Services Support team and external service providers. Areas of Responsibilities Responsible for managing all the related claims administration functions.Responsible for initiation and roll-out of strategic initiatives and ensuring the highest service levels to clients.Ensuring adherence to legislation and client expectations.People Management : Training and empowerment of staff, Staff retention and recruitment, Succession planning, Recruit and train personnel and allocate responsibilities and office space.Assess staff performance and provide mentoring and guidance to ensure maximum efficiency.Ensure claims functions operate within budget.Ensure required reporting to internal and external stakeholders.Ensure maintenance of client relationships.Responsible for the management of both strategic and operational projects related to the area – E.g. Planning for backlog / legacy work.Ensure business systems are utilized optimally and effectively.Maintaining inter-divisional communication and relationships.Managing the team to ensure compliance of set timelines and standards as defined in SLA with specific reference but not limited to following business events: Applying the rules, policies, legislation and administration procedures of the relevant Funds in accordance with the company’s standards, policies and relevant service level agreements.Work closely with the CRM to ensure effective, timeous and accurate reporting to the clients.Prepare and present exemplary consolidated reports on all Claim administration matters. REPORTING Ensure teams prepare, analyses and present ad hoc reports as and when requested.Ensure teams prepare, analyses and present an accurate report for Trustees meetings.Have the ability to report at Trustee meetings. QUERY RESOLUTION Ensure teams attend to queries or inquiries by members within the required timelines.Provide assistance to Employ... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTA2MDc3MTUzP3NvdXJjZT1ndW10cmVl&jid=1627026&xid=2906077153

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JOB PURPOSE The lead developer reports into the Head of IT. Although the responsibilities are primarily technical, the lead developer generally serves as an interface between the developers and management, have ownership of development plans and have supervisorial responsibilities in delegating work and ensuring that software projects come in on time and under budget. DUTIES & RESPONSIBILITIES To ensure that all of the developers in his/her team are adhering to the software quality standards agreed by the team and the wider development team so that work is done to the highest possible quality.To understand and be able to talk about and explain the importance of principles of good software design and development so that they are able to produce software of the highest possible quality in the fastest possible time and will be able to continue to do so in the future.To ensure the features developed by the team are produced to the highest possible quality in the fastest possible time and no less, so that they are able to continue to do so in the future.To show the developers the better ways of doing things and help improve their skills so that they all become better at their jobs.To act as example to all the developers by being the person who most closely follows the principles and practices they have committed to so that the developers feel confident they can too.To act as example to all the developers by advocating learning and taking the time to do so, so that the team feel comfortable they can too.Manage the successful delivery of projects by careful planning and coordinating across the full delivery lifecycle.Work closely with the department’s Project Manager, coordinating business analysts and developers, as well as liaising with key project stakeholders as required.Independently deliver results on both departmental and business projects.Provide regular and effective progress updates to and work closely with the Project Manager/Business owner to ensure the management of any delivery risks or issuesDefine delivery phases of the project including activities, sub-activities, and milestones ensuring these are documented and used as the basis for the project event log, issues and risk log and any subsequent reportingParticipate in reviews and meetings and provide updates on project progressTake responsibility for ensuring that risks and issues are identified and managed closely and drive all stakeholders to deliver on time and to the required quality standardsWork closely with relevant teams internally to ensure alignment and coordination across operations as part of the seamless implementation of existing and new systemsContributing to post implementation reviews helping to demonstrate success or otherwise of projectsSuppo... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjkzODQ1NDE2P3NvdXJjZT1ndW10cmVl&jid=1507624&xid=2693845416

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Claims Team Leader