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RTA / Data Analyst - International BPO
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General Details
Description
- Utilising Excel to analyse Workflow data to assist with efficiency within the Contact centre
- Runs and analyses reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals
- Completes root-cause analysis to determine and quantify reasons for planned variance and recommends changes to enhance accuracy and effectiveness
- Responds to escalated issues and ad-hoc requests
- Exception management on WFM tool along with real time management of all queues.
- Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position
Qualifications/Education and other skills requirement -
- Graduate
- Call centre experience , RTA role Preferential
- Basic understanding of workforce management/Shrinkage/Avaya/WFM tool concepts.
- Ability to prioritize workload, meet deadlines and perform multiple tasks
- Excellent communication skills
- Good mathematical, Logical and analytical skills
- Problem solving attitude and attention to detail.
- Quick learner, positive attitude
- Good excel skills
Desired Skills
- Excellent/advanced excel skills
- Exposure to WFM Tools
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjk5MDE4NTc/c291cmNlPWd1bXRyZWU=&jid=375993&xid=269901857
Id Subtitle 1014339688
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ABC Worldwide
Selling for 2+ years
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KEY COMPETENCIES
Have excellent problem-solving skills to identify any issues or problems and assess the severity of the problem, determine an appropriate approach to solving problems, develop plans for implementing solutions etc.Have good verbal and written communication skillsHave a high level of client service orientationBe self-driven and have high energy levelsBe organized and assertiveBe a logical thinkerBe able to work independently with a high level of responsibility
KEY PERFORMANCE AREAS
Support the production environment, upgrade, security management, disaster recoverySetup and configure the Production, SIT and Dev environmentsImplement and maintain associated system configurationsProvide support function to internal teams and clientsExtensive troubleshooting experience with software solutionsEnsure that communication channels are established with all clients at a technical levelInvestigating production related queries as raised by business or external partiesEnsure that adequate testing has taken place before implementing new systems or changes to existing systemsEnsure that periodic tests are executed at the DR siteEnsure that failover procedures are documented and kept up to dateEnsure that all technical documentation is maintained and product enhancements periodically reviewedEnsure effective monitoring systems and the building of tools, dashboards and automated processes to empower the product and organizationalTest any new system releases / upgrades from Development or Service ProvidersEnsure that a testing schedule and procedure is availableSystem Maintenance (Production and Test)Be the SME for the hosted service
RESPONSIBILITIES
Strong written and spoken communication skillsAnalytical and logical problem-solving skillsProvide support to customer via excellent written and spoken skillsProvide process enhancements and recommendationsResponsible for recurring system changes on the environmentsProvide solid technical foundation to/across all of our customer environmentsProactively manage the customer environmentsEnsure that all incidents are logged and effectively managed, resolved and escalated if necessaryIdentify trends across customer base and feedback observations and assessmentsRevision of technical documentation and specifications as part of troubleshooting process and contributing to the Knowledge baseDetailed investigation and analysis of incidents which might include, but is not limited to:
Analysis using tools like SQL Profiler, Network sniffers and Windows Performance MonitorT...
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Our client is looking for a Quality Supervisor to join their team.
Duties & Responsibilities:• Ensuring full implementation of the food safety programme (food safety certification requirement), ensuring communication, training and promotion of the programme amongst management and staff.• Efficiently utilising all resources to meet customer, company, legislative requirements and to drive a culture of continuous improvement• Ensuring that technical standards conforms to Food safety requirements and regulations and performances communicated throughout the company• Maintaining and safe keeping of all supplier, product and process specifications for the company’s products as well as the preparation, maintenance and safe keeping of raw material and packaging specifications.• Managing internal audit system (internal processes, suppliers and outsourced service providers)• Management and maintenance of non-conformance and corrective & preventative systems• Management of customer complaints system• Reporting to management on quality related matters• Implementing and improving the necessary quality operational systems, processes, and procedures at the company• Documenting operational processes and procedures of the company• Ensuring that all appropriate records are kept for traceability throughout the company• Liaising with and evaluating all Technical Service Providers• Facilitating regular internal quality and food safety training for staff• Cost effectiveness and identification of cost saving opportunities and initiatives for the company• Supporting the development of efficiency programs within in the quality department• Providing general and technical support to the logistics, quality, and operations teams• Assistance with any quality requirements on an ad hoc basis• Coordinating and supporting management of strategic and quality projects• Management and improvement of the Health & Safety programme• Assisting the facility with continuous improvement strategies on an ad hoc basis
Key Skills• Strong interpersonal skills, problem-solving capabilities and results orientated• Good prioritizing skills, time-management skills and systematic way of working• Good project management skills and good time keeping (follow through with projects)• Accuracy and attention to detail essential• Deadline driven and ability to handle pressure• Positive attitude and willingness to assist• Practical & logical approach• Teamwork and management skills – ability to relate and work with people at all levels• Ability to work independently on own initiative, be proactive and have a self-driven work ethic
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The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our International Sales Campaigns.
The QA will monitor outbound calls to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating, and implementing quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall CallForce customer’s experience.
Experience and skills required:
2-3 years’ experience in a QA role with international sales campaigns.Excellent verbal, written and interpersonal communication skillsExceptional listening and analytical skillsSolid time management skillsCreative ability & writing proficiencyAbility to multitask and successfully operate in a fast paced, team environmentMust adapt well to change and successfully set and adjust priorities as needed
Responsibilities:
Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides trend data to site management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Participates in customer and client listening programs to identify customer needs and expectations.Provides actionable data to various internal support groups as needed.Coordinates and facilitates call calibration sessions for staff.Provides feedback to team leaders.Prepares and analyses internal and external quality reports for management staff review.
https://www.ditto.jobs/job/gumtree/4074834970?source=gumtree
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PBT Group has a requirement for an intermediate Data Engineers skilled in AWS, SQL, Oracle, legacy systems, infrastructure, Cobol.
Duties:
Design, develop, test and deploy ETL for ODS and data mart projects, as well as application and management reports.Provide technical support, troubleshooting and upgrade setup or support on ETL and database related issues.Research and evaluate alternative IT solutions to make appropriate recommendations to meet the business needs for management information.Perform root cause analysis, performance monitoring and application related issues.Review IT work products from the team members for completeness and quality.Accurately translate business requirement to technical documentation and test case or results.Analyse and map data from source systems to target operational data stores and data marts.Maintain and provide application support in production.Code or folder migration from one environment to another as part of release management.Participation in all aspects of quality assurance.Active participation in systems integration and user acceptance testing.
Required Skills:
Strong modular system design skills.Solid working experience in AWS, SQL, Oracle, legacy systems, infrastructure, CobolConventional and data warehouse modeling skills are required, in order to understand the various data models and to define the mappings between them.System analysis and design skills are necessary to design and document the data extractions and transformations.Expert knowledge of the capabilities of the ETL tools being used, to know what their capabilities and shortcomings are – in order to exploit or avoid those aspects in the ETL program designs.Good organisation, planning and basic management skills.Good interpersonal and communication skills.Decision making and problem solving skills.
Required Qualifications / Training:
Relevant data warehouse and BI solution training is essential.B.Sc. or related degree is advantageous.5+ years programming experience.
* In order to comply with the POPI Act, for future career opportunities, we require your permission to maintain your personal details on our database. By completing and returning this form you give PBT your consent
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The Payments department currently has a temporary vacancy for a hardworking, dedicated individual to join their team. The primary purpose of this role is to provide administrative support to the payments department. He/she will also be required to:
Prepare Payments to CustomersAccurately monitor customer intake (Industrials and Dealers)Accurately Process Payments to CustomersLiaise with SA Metal Scrap Buyers on Customer queries, enquiries and pricesAccurately prepare accruals schedule (Payments and Advances)Liaise with Weighbridge and Non Ferrous Intake
Qualifying Experience:
MatricRelevant tertiary qualificationAt least 3-5 years’ experience in a similar positionComputer literate (MS Office)
Qualifying Attributes
Hard-working and self-motivatedTime management and organizational skillsDisplay a professional work approachAbility to work in a team and independentlyLogical and detail orientated methodologiesCommitment to a strong business ethic and integrityMeticulous attention to detailExcellent planning, organisational, and decision-making skillsExcellent oral and written communication skills on all levelsAbility to multi-task and manage demanding workload in a pressurised environmentProfessional attitudeConfidentiality, tact and discretion essentialExcellent problem solving skills coupled with the ability to think on your feetCommitment to a strong business ethics and integrity
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Who we are: An award-winning PR, Talent and Influencer Marketing company in the entertainment sector with offices in Cape Town and Los Angeles. Work with high-profile artists and celebrities including supermodels, stars of the big and small screens, musicians and sports people from around the world.
Who we are looking for: An Account Manager with strong experience in the PR/Advertising industry with at least five years’ experience in the Communications/Advertising industry and a good network of contacts. Project management, Reporting and Analytics will be a critical part of this role, alongside managing inter-agency relationships. The candidate must be based in Cape Town.
What you will do:
Client relations: ongoing working relationship with brand manager/marketing manager and inter-agency partners to ensure execution of requirements on brand strategy and communicationsHave the ability to manage multiple stakeholders, both internal and externalMedia planning: overseeing and managing the implementation of a PR calendar according to brand strategyInfluencer marketing: Create, manage, and implement influencer content calendar/s according to brand strategyIdentify, recruit, and establish relationships with influencers relevant to our clients brands and campaignsScouting and casting new influencer talent across various African marketsMaintain ongoing communication with influencers, fostering trust and collaborationNegotiate terms, fees and deliverables with influencers to secure partnershipsDraft and execute influencer contracts and agreementsCoordinate campaign logistics, including content creation, posting schedules and product shipmentsEnsure that influencers adhere to campaign guidelines and deliver content as per the agreementReview influencer-generated content for brand alignment, quality, and compliance with guidelinesResearch and Reports: compiling reports applicable to industry trends, analyse campaign performance metrics, including engagement, reach and ROI
What you must have:
Previous experience in a similar account management and brand communications roleAt least five years solid experience with traditional external PRA proven track record designing and implementing PR/content distribution (Influencer) campaignsA keen interest in entertainment and culture, especially from an African perspectiveKnowledge of the South African media landscapeExperience generating contentA proven track record of driving resultsOrganised and methodicalAn eye for detail and an ability to see the big pictureAbility to juggle multiple projects, prioritise, meet deadlines and communicate effectively
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTcxOTkzOTExP3NvdXJjZT1ndW10cmVl&jid=1596437&xid=1171993911
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