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Quality Assesor
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General Details
Description
Role: QA
Area: George/Cape Town
Please apply to - melanie@abcworldwide.com
We are searching for driven individuals for our Quality Assessor Role!!!
Brief Job Overview
· Monitor transactions as per targets and guidelines
· Provide coaching and feedback to consultants following audits
· Prepare quality presentations and reports as per requirement
· Collecting and analyzing trends and patterns
· Review and analyze quality results to identify development areas
· Propose action plans based on findings for improvement and assist implementation in collaboration with Operations.
· Assisting Ops-AM in identifying training needs for the agents and process level issues that can help improve performance
· Assist the process AM’s in identifying the training needs for the agents
· Conduct/participate in calibration exercises on regular basis
· Handle incoming calls for process as and when required
· Participating in team huddles and providing brief on Quality performance in the process
· Brief new agents joining the process and explain how the quality functions operates in the process.
· Co-ordinate all process improvement initiatives
Competencies & Skills
- Grade 12
- Candidate should have a minimum of 12 months of work experience in a BPO environment
- Clear Credit and criminal record check
- Should be flexible to work in 24 x 7 environment
Remuneration
- Basic Salary, Medical aid contribution, contribution towards Provident Fund
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzEwMTAzNjU0P3NvdXJjZT1ndW10cmVl&jid=1326304&xid=2310103654
Id Subtitle 1146221162
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ABC Worldwide
Selling for 2+ years
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