Collection Agent x 2 - based in Tygervalley

Debt Collector x 2

Based in Tygervalley

Temp until and then perm in January 2024

Experience required:

• Good people skills and the ability to engage professionally with distressed debtors.
• 2 Call Centre experience, Inbound and or Outbound.
• Debt Collections – negotiations.
• Worked with people telephonically or face to face.
• 3 years debt collecting experience.

Job Requirements/Objectives:

• Work Predictive dialer to deliver quantity and most importantly quality.
• Target driven and highly competitive.
• Meet the minimum level of productivity standards on an hourly, daily, weekly, and monthly basis whilst maintaining high levels of quality.
• Achieve the required monthly team target.
• Prevent Legal Action.
• Educate debtor on consequences of non-payment.
• Continuously develop personal skill that will improve capability to add value to the business.
• Rehabilitate debtors by providing options and alternative solutions as instructed by our clients.
• Flexible in working hours.
• Multitask and navigate between different systems.
• Able to work from home if and when required.
• Accurate and comprehensive recording of all debtor interaction and matter events.
• Always maintain debtor information in a current state and adhere to protection of personal information.
• Clear and professional communication with all stakeholders.
• Strong adherence to reputation risk standards.

Behavioural Competencies:

• Able to plan and organize effectively.
• Has a well-developed problem-solving capabilities
• Displays high energy levels.
• Ability to absorb pressure well.
• Ability to constructively manage conflict and disputes. 
• Highly results and action oriented. 
• Acts on own initiative without being prompted. 
• Works well autonomously. 
• Contributes within team. 
• Ability to execute promptly and accurate at the same time. 
• Ability to work in a disciplined manner and for long periods of time without interruption. 
• Assertive personality.
• Integrity, loyal, punctual, trustworthy – no irregular absenteeism or late coming habits. 
• Fast learner, adaptable to constant change. 
• Able to handle different managerial styles and constructive criticism.
• Self-motivated. 
• Professional always, adhere to dress code and company policies.

Basic Salary + Uncapped commission

Hours of work:  07h45 - 16h00

NO WEEKEND WORK