Lodge Manager

Our client, a safari lodge / private game reserve based near Grahamstown (Eastern Cape), is looking for an experienced Lodge Manager.Minimum criteria required:Qualification in Hotel Management Diploma/Certificate or equivalentAt least 3 years of prior working experience in guest relations at a Lodge or similar 5-star Lodge/HotelKey Performance Areas of this position include:Responsible for the day to day running and efficient operation of the Lodge to ensure exceptional service is delivered to guests in all areas at the LodgeSupport Lodge Staff to achieve their goals and objectivesImplementing and monitoring policies, processes and standards to ensure an effective and exceptional service is provided to guestsStay up to date with changes in policies, ways of working and standards in the industryPerform all daily, weekly and monthly administrative duties relating to Lodge operations in line with company policies and proceduresIdentify and report all necessary maintenance required at the Lodge and ensure all issues are timeously resolvedProvide on-the-job training for Lodge staffTake accountability for the performance of all the functions at the LodgeProvide superior levels of service to all guests at all timesCompetencies required:High level of competency in spoken and written EnglishGood working knowledge of GAAP, Opera and Ms Excel (Intermediate level)Sober habitsDriver’s licenseHigh level of attention to detailHigh level of ability to solve problems independentlyHigh level of knowledge i.r.t Guest Relations, F&B, Housekeeping and Front OfficePlease consider your application unsuccessful if you have not heard back from us within 2 weeks.