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Technical Support Specialist
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General Details
Location:
Advertised By:Agency
Company Name:Isilumko Staffing.
Job Type:Full-Time
Description
Technical Support Specialist
Menlyn, Pretoria
Permanent
1. Provide hardware and software support (LAN & WAN)
- Install software
- Troubleshooting (TCF)
- Assemble computer
- Repairs & maintenance of hardware & peripherals
- Installation & maintenance of cabling
- Maintain inventory for software & hardware (TCF)
2. Provide 2nd line support to users on helpdesk
3. Boardrooms and printers
- Assist with first line support in boardrooms.
- Assist with first line printer support.
4. Provide electronic access relating to buildings Procurement
- Assist with procurement of endpoint devices and accessories for users.
- Assist with maintenance of asset register with IT Asset Management Team.
Requirements:
- Matric
- National diploma in IT (Advantageous)
- A+
- N+
- At least 3 Years’ Experience in 2nd & 3rd line support
- Clear ITC
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81ODA4OTU0MzA/c291cmNlPWd1bXRyZWU=&jid=1619509&xid=580895430
Id Subtitle 1220993569
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Isilumko Staffing.
Selling for 2+ years
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Employment SpecificationEducation & Experience (minimum requirements to perform the job):School : Grade 12 CertificatePost School : Relevant Certificate or Diploma in IT/Computer Science orequivalentExperience : At least 5 years related experienceTechnical Expertise : Microsoft Visual Studio (2015+)MS SQL.Net Framework (v4+)C#Windows FormsWindows ServicesWCF/Web ServicesWPFMS OfficeJob Related : Valid Unendorsed Code 08 Drivers LicenseRequired competencies to meet the job outcomes:
? Excellent communication skills in English (written & oral)? Excellent computer literacy skills? Excellent problem solving and trouble shooting skills? Understanding of networks and network principals? Excellent knowledge of MS Windows/Servers and the MS Office products? Excellent knowledge of data backup and recovery principles? Excellent knowledge of software programming concepts and techniques? SCRUM knowledge and experience advantageous? Comprehensive understanding of the implementation methodologies for the technologybeing utilized in product development.- 2 -
Soft Skills? Attention to detail? Communication? Problem solving? Conflict Management? Adaptability? Stress tolerance? Team work? Time Management
Main Duties & Responsibilities:
? Develop, create, and modify general computer applications software or specialized utility programs? Analyse user needs and develop software solutions using industry best-practice principles? Design and customize software for client use with the aim of optimizing operational efficiency? Analyse and design databases within an application area, working individually or coordinating database development as part of a team? Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance? Analyse user needs and software requirements to determine feasibility of design within time and cost constraints? Compile and maintain system documentation? Assist with software support? Assist with software system installation and monitor equipment functioning to ensure specifications are met? Assist in determining the approach to be utilized in a project implementation? Participate in every aspect of the development and implementation process to ensure full understanding of the change implications to current business processes.? Identify and escalate technical design or specification issues to Development Manager? Follows good development practices and software development life cycle methodologies throughout product development
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Introduction
A well-established Telecommunications company is looking for an Installations Support Technician to join their team. The suitable candidate will be required to provide remote Installation and technical support services to the companys Installers and customer on their VSAT services and any other of their Connectivity solutions if needed.
Send your CV to hr5 (at) peopledimension (dot) co (dot) za.
Duties & Responsibilities
Duties:
End to end process of assisting Installers to ensure that they installed the required equipment as per the company Standard.Assisting Customers with First Line Support Issues on all our Connectivity solutions if required.Communicating with the installer and customer with regards to the installations.Share installation communication with different departments internally to ensure billing is activated.Testing of faulty equipment at our offices in a Lab environment and communicate the same.Follow the installation process in a timeously manner to ensure all departments, customers and installers is communicated with.Planning of installation dates, ensuring that all parties involved are kept informed on the happenings of the installation.Assist the Order fulfilment team with installation planning (projects with multiple installations).Stay up to date with new solutions and products.
Desired Experience & Qualification
Experience:
Proven work experience in a ISP environment as a First Line Support Technician or Installations Support Technician.Minimum 1 year working experience in similar role.Must have a knowledge of networking and Wi-Fi technologies.Hands-on experience with MS Office Suite as well as an ITIL based call logging program.Certification in A+ N+ or relevant field (advantageous)
Qualifications:
Matric
Key attributes required:
Certification in A+ N+ or relevant field (advantageous)Excellent verbal and written communication skills.Excellent organizational and multitasking skills.A positive attitude and strong work ethic.Customer Service orientated.ProfessionalWillingness to expand his / her knowledge.A team player with high level dedication.Ability to work under strict deadlines.
Package & Remuneration
R 8 000 - R 12 000 CTC
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Application technician – R15k pm
This software house company based in Pretoria is seeking an Application Technician
The ideal candidate will
The candidate will be expected to perform tasks which include, but are not limited to:
Provide application support (functional and technical) to users (internal and external).Investigate and analyse systemPerform installations on client’s infrastructure (on-site and/or remotely) and on workstations on the company’s network / premises.Document technical information and processes for existing and new clients.Setting up HTTPS on Java EE application server as well as install / update SSL certificates.Assist the Network Administrator in installing and/or upgrading network infrastructure and workstations.Collecting / retrieving of application log files or database backup on request from other business units.
Skills:
Grade 12 ?+, ?+ skills would be beneficial Application support • Basic SQL (T-SQL - MSSQL) skills• Java EE application server experience (Apache Tomcat or similar)
Should be available 24/7 for application support (functional / technical) to clients
Send your CV to marinda@prrrecruitment.co.za
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An exciting opportunity to be an innovator at a growing consultancy firm. The ideal candidate should have more than 10 years experience in a professional services/IT consulting environment, together with a tertiary qualification.
Qualifications and Experience:
Degree/Honours/MBA10 years experience in a similar roleAbility to lead and drive the business development teamIncrease revenue through innovation, creativity and learned experienceForm part of the Executive team that makes business decisions
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Qualification: BEng Industrial Engineering / BEng Mechanical Engineering (Experience 0-2 years)
Qualities needed:
1. Self Driven
2. Deadline Driven (Required in automotive world)
3. Very strong organizational
4. Well-Developed interpersonal Skills
5. Administrative skilled
6. Computers Skills (Microsoft Office)
Core Activities:
• Assist timing plans & Gantt charts
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• Assist with process integration (Developing new product supply chain and process flow)
• Maintain the BOM’s on ERP system
• Assist with new project floor layouts and optimization
• Assist with new project part approval process (PPAP) which includes FMEA’s, Control plans etc.
• Structural Designs and Strength Calculations (Basic knowledge)
• Drive PCR Platform (Continuous improvements, Corrective actions etc.)
• Cost saving - Bins, Process, Floor space, Tools,
• Developing standard operating procedures
• Developing part packaging instructions
• Develop OK-NOK documentation
• Sub-supplier management
Bonus Requirements:
• AutoCAD (2D Layouts)
• Catia V5
• Solidworks
• Knowledge of Syspro (ERP system)
• SQL Programming
• Manufacturing environment experience (Sheet metal)
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