Information Technology Manager

JOB ROLE REQUIREMENTS QUALIFICATIONS
• Recognized degree or equivalent
• ITIL Service management Basic Guidelines for IT Services and Management

EXPERIENCE
• 5 Years in IT Management
• Experience in dealing with teams within a geographical and technical complex environment
• Work experience within the retail and manufacturing environment (desirable) would be an
advantage

KNOWLEDGE REQUIRED
• Strong organizational and interpersonal skills
• Strong project management skills
• Ability to conduct research into issues and products as required
• Ability to make fast and logical decisions
• Ability to handle constantly changing flow of requests, multitask during busy times and remain
productive during slow times
• Take ownership and responsibility of issues from start through to successful resolution
• Understanding of Active Directory
• Hands-on experience with computer networks, network administration and network installations
• Ability to manage personnel and the ability to work with or without direct supervision
• Friendly presence, helpful attitude, and ability to work in a team environment

SKILLS REQUIRED
• IT Security
• Windows Server 2012/2016/2019 and Windows 10/11
• Microsoft 365 as a suite (Office, SharePoint, Teams etc)
• Excellent knowledge of technical management, information analysis and computer
hardware/software systems

JOB ACTIVITIES
1. Role-Specific Strategy:
• Assist and involved in IT strategy development
• Actively implement IT strategy Architecture:
• Ensure alignment with the overall IT strategy
• Manage the environmental changes
• Own the IT architecture: Application, Infrastructure, and Information Governance
• Compliance
• Setting and enforcement of policies and procedures
• Change management
• ITIL and best-practice alignment
• Audit engagement Business Systems
• Troubleshooting
• Operational excellence
• Liaise with user community and application owners around performance and variation
requests
• SLA Management: Performance, Availability and Capacity Planning
• Attend and participate in user forums Infrastructure and Operations:
• Networking
• Assists in the planning and implementation of additions, deletions, and major
modifications to the supporting infrastructure company wide
• Implement network security at the corporate level as established ...