• To establish the Human Capital Shared Services function, with the purpose of improving human capital service delivery, by reducing fragmentation, overlap, duplication and overall costs through standardisation and continuous HC process improvements.

Responsibilities of the Role:

• Establish end-to-end people management processes and provision of day-to-day human capital operational support to ensure high level customer satisfaction and quality service delivery to the business
• Develop a system to manage the timeous processing of all appointments, allowances, salary changes, contracts, exits, invoices, claims, etc.
• Design and implement workflows, protocols and plans (i.e. payroll internal control data, document management workflows, master data business continuity plans, human capital services workflows, system change controls, employment equity data etc.) for process efficiencies and effectiveness of controls
• Design and implement an electronic record and database administration system for all human capital records and ensure compliance with relevant legislative protocols
• Design and establish a personnel filing system with electronic archiving capability
• Introduce a database management best practice (i.e. digital creation, maintenance,
• access, retrieval, disposal, etc.) and a system of communicating human capital
• policy/procedure changes and updates
• Establish and implement the human capital contact service desk functionality with
• the organization and develop the requisite processes
• Design and implement digital reporting and data analytics solutions to enable
• informed and swift decision-making
• Manage delivery of approved projects within time, cost and quality. 2.14 Manage tracking and reporting of service delivery in the HR Shared Services Team according to agreed KPI’s/SLAs and other measures agreed to.
• Design reporting framework and compile Human Capital reports to ensure
• Develop and implement Human Capital Shared Service’s framework/model and operational plan.
• Lead, manage and develop the HC Shared Services team ensuring an integrated approach to service delivery and collaboration with the HR Systems & HCBP Team and the HC Centre of Excellence
• Conduct as-is analysis of human capital administration processes, recommend and implement appropriate solutions
• Establish and implement innovative digital platforms/systems to manage human capital administration services in the organisation and ensure technology is optimised to best meet HR Shared Services and customer requirements.

Qualifications and Experience:

• Bachelor’s Degree in Human Resources, Administration, Social Science or relevant
• Project Management qualification and experience
• 8 years’ operational experience in HRIS, Payroll, A...
  
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