Back to search (Western Cape > Cape Town > Jobs > General Worker Jobs> ad 1094029085)

Technical Support Engineer

1 Photo(s)

1 year ago1962 views

Report Ad

General Details

Location:

Higgovale, Cape Town

Advertised By:Agency

Company Name:ABC Worldwide

Job Type:Full-Time

Description

For supporting our growing business we are looking for a Technical Support Engineer (Solar PV Industry) reporting to our Business Development Manager in Cape Town.

Responsibilities

Active technical and application support of sales staff in the preparation of sales offers in respect of technical and other aspects
Technical selling, consultation and support of customers and in respect of the company’s Solar PV products and systems in both – commercial and residential markets
Technical On-Site and telephonic support
Repair and assessment of product in our Service Centre as well as managing of product return processes
Preparation of Quotations, Client Follow Up, Product and Stock Consulting and Order Confirmation to Clients
Support Department Manager when implementing new products and services
Gaining internal knowledge about new products or updates and changes. Internal processing and presentation in the company’s knowledgebase and training of colleagues
Working close with the Department Manager for setting up and maintain technical presentations, product battle cards, warranty guidelines etc…
Commencement of regular technical product and system trainings with clients where new products are introduced or system configurations are shown
Preparing Solar PV designs in the company’s design software PV Manager. Commencement of internal and external trainings herein
Drawing of single line diagrams
Being the main contact for warranty and claim handling of products, especially for those where the company is responsible for the first line service

Qualifications

Bachelor’s Degree in Electrical or Mechanical Engineering is preferred
Knowledge and experience in the SOLAR field is an asset
Product experience with Victron, SMA, Fronius, GoodWe, SolarMD and BYD is preferred
Minimum 2 years technical experience in the SOLAR industry
Excellent written and verbal communication skills required
Excellent Afrikaans and English skills
Willingness to work in a fast-paced, customer facing environment
Ability to organize, prioritize and effectively multi-task daily and meet deadlines
Assertive, confident and clear communicator – via e-mail, phone and face-to-face
Proficient with desktop applications such as Windows & Office. ERP System Knowledge is an asset
Experience with PV Design Software such as PV Syst, PV Sol etc., is an asset
Must have valid state driver’s license

Benefits

Competitive compensation
Attractive vacation arrangements
Career path opportunities for top performers in a growing industry

Should you meet all the requirements ...

https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDI4ODk2NzY2P3NvdXJjZT1ndW10cmVl&jid=1237459&xid=1028896766

Id Subtitle 1094029085

ABC Worldwide

Selling for 2+ years

Total Ads378

Active Ads378

Professional Seller

Seller stats

378Total Ads

867.89KTotal Views

View seller profile

Contact ABC Worldwide

Message

(4020)

Name

(Optional)

Email Address

(Optional)

Phone

(Required)

Upload CV(Optional)

Choose file

DOC or PDF only max 2 MB file size

Send Message

By clicking "Send" you accept the Terms of Use and Privacy Notice and agree to receive newsletters and promo offers from us.

Save

KEY COMPETENCIES Have excellent problem-solving skills to identify any issues or problems and assess the severity of the problem, determine an appropriate approach to solving problems, develop plans for implementing solutions etc.Have good verbal and written communication skillsHave a high level of client service orientationBe self-driven and have high energy levelsBe organized and assertiveBe a logical thinkerBe able to work independently with a high level of responsibility KEY PERFORMANCE AREAS Support the production environment, upgrade, security management, disaster recoverySetup and configure the Production, SIT and Dev environmentsImplement and maintain associated system configurationsProvide support function to internal teams and clientsExtensive troubleshooting experience with software solutionsEnsure that communication channels are established with all clients at a technical levelInvestigating production related queries as raised by business or external partiesEnsure that adequate testing has taken place before implementing new systems or changes to existing systemsEnsure that periodic tests are executed at the DR siteEnsure that failover procedures are documented and kept up to dateEnsure that all technical documentation is maintained and product enhancements periodically reviewedEnsure effective monitoring systems and the building of tools, dashboards and automated processes to empower the product and organizationalTest any new system releases / upgrades from Development or Service ProvidersEnsure that a testing schedule and procedure is availableSystem Maintenance (Production and Test)Be the SME for the hosted service RESPONSIBILITIES Strong written and spoken communication skillsAnalytical and logical problem-solving skillsProvide support to customer via excellent written and spoken skillsProvide process enhancements and recommendationsResponsible for recurring system changes on the environmentsProvide solid technical foundation to/across all of our customer environmentsProactively manage the customer environmentsEnsure that all incidents are logged and effectively managed, resolved and escalated if necessaryIdentify trends across customer base and feedback observations and assessmentsRevision of technical documentation and specifications as part of troubleshooting process and contributing to the Knowledge baseDetailed investigation and analysis of incidents which might include, but is not limited to: Analysis using tools like SQL Profiler, Network sniffers and Windows Performance MonitorT... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDczNTQ3NDAyP3NvdXJjZT1ndW10cmVl&jid=371080&xid=1473547402

Invalid date

Save

Key Responsibilities: Assume accountability for meeting all requirements associated with electrical power system to enable overall organisational (or system level) objectives are achieved. This may also include ensuring that construction activities are carried out in accordance with the design (NEC4 Supervisor Duties).Make technical and operational decisions independently of higher-level authority based on sound knowledge of organizational processes, directives and guidelines and applicable laws.Mentor team members and transfer specific technical knowledge.Ensure the availability and reliability of electrical plant through effective planning, maintenance, and repairs in accordance with standards, procedures, policies, directives and work practices.Oversee the construction, from a client perspective, related to establishment, upgrades and expansion of the electrical network both in the Karoo as well as Cape Town (if required)Oversee maintenance and repairs of electrical distribution equipment.Assume professional responsibility for providing proven specialist/technical expertise and leading a diverse team and resources including external suppliers/stakeholders to achieve relevant objectives.Lead a team of engineers/technicians to develop solution(s) to fulfil requirements at subsystem and system levels and take professional responsibility for these solutions.Innovate and perform parallel trade studies towards providing optimal solutions - including compliance with relevant statutory laws and regulations. Key Requirements: B. Tech with 13 years working experience, or B. Eng./BSc. Eng./MTech with 9 years working experience, or M. Eng. with 7 years’ experience, or PhD with 5 years’ experienceGovernment Certificate of Competency (GCC) in Electrical EngineeringRegistered with ECSA either PR.ENG or PR. Tech or PR cert Eng.Experience in the construction, operation, maintenance and repair of Electrical Distribution systems and renewable energy installations, up to and including 132 kV.Preferably come from a consulting engineering background.Previous experience on multi-disciplinary projects (Conceptual Stage to Construction Close-out)Held position of responsibility and accountable for designs and project deliveryExperienced with complete project lifecycle from inception to close-outExperience of working in the Karoo is desirableConstruction of major electrical projects covering large geographical areasRenewable energy installation and designs, particularly solar PV and Battery Energy Storage SystemsProject Management: Monitoring and reporting of technical progress and cost against project schedules, risk dentification, planning, management ... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDU3MzkzNzc2P3NvdXJjZT1ndW10cmVl&jid=1322918&xid=3457393776

Invalid date

Save

Our client is looking for a Quality Supervisor to join their team. Duties & Responsibilities:• Ensuring full implementation of the food safety programme (food safety certification requirement), ensuring communication, training and promotion of the programme amongst management and staff.• Efficiently utilising all resources to meet customer, company, legislative requirements and to drive a culture of continuous improvement• Ensuring that technical standards conforms to Food safety requirements and regulations and performances communicated throughout the company• Maintaining and safe keeping of all supplier, product and process specifications for the company’s products as well as the preparation, maintenance and safe keeping of raw material and packaging specifications.• Managing internal audit system (internal processes, suppliers and outsourced service providers)• Management and maintenance of non-conformance and corrective & preventative systems• Management of customer complaints system• Reporting to management on quality related matters• Implementing and improving the necessary quality operational systems, processes, and procedures at the company• Documenting operational processes and procedures of the company• Ensuring that all appropriate records are kept for traceability throughout the company• Liaising with and evaluating all Technical Service Providers• Facilitating regular internal quality and food safety training for staff• Cost effectiveness and identification of cost saving opportunities and initiatives for the company• Supporting the development of efficiency programs within in the quality department• Providing general and technical support to the logistics, quality, and operations teams• Assistance with any quality requirements on an ad hoc basis• Coordinating and supporting management of strategic and quality projects• Management and improvement of the Health & Safety programme• Assisting the facility with continuous improvement strategies on an ad hoc basis Key Skills• Strong interpersonal skills, problem-solving capabilities and results orientated• Good prioritizing skills, time-management skills and systematic way of working• Good project management skills and good time keeping (follow through with projects)• Accuracy and attention to detail essential• Deadline driven and ability to handle pressure• Positive attitude and willingness to assist• Practical & logical approach• Teamwork and management skills – ability to relate and work with people at all levels• Ability to work independently on own initiative, be proactive and have a self-driven work ethic https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzc3MTg0MTU1P3NvdXJjZT1ndW10cmVl&jid=375398&xid=1777184155

Invalid date

Commercial Refrigeration Technician (Manufacturing

Save

Our client is looking for a Commercial Refrigeration Technician to manage and maintain the refrigeration lab within their Refrigeration Manufacturing Plant. Assist with problem solving and site commissioning. Constantly evaluate opportunities to improve energy efficiency and reduce cost while improving quality and longevity. Assist the Sales Team with technical information. Responsibilities: Manage and maintain our clients test labProcess, interpret and prepare test date to compile test reportsDesign and improve refrigeration systems and componentsEnsure swift and efficient product qualificationManage site testing and data logging programsManage and maintain test equipmentLead new Research and Development projectsAssist with refrigeration design for new productsDo compressor, liquid line component and controller selectionsManage setup parameters of refrigeration productsManage technical database for productsLiaise with consulting engineers and attend site meetings as requireLiaise with refrigeration contractors and provide appropriate technical solutionsBuild strong relationships with contactor partners and provide technical support and training as requiredProvide customer and on-site support as required to end userLead and manage certain project warranty processes and supplier warranty claimsProvide technical supportDevelop technical specifications documentationProvide technical assistance to spares departmentDesign new optimized versions of products in the existing product portfolio for continuous product improvementAssist management by providing technical solutions and quotations as requiredPrepare engineering instructions, technical manuals and laboratory testsSupervise commissioning of new control systems on display cabinetsSource cost efficient components and materialsRequisition special bought out components that are not in stockAssist with engineering change proceduresAssist with engineering instructions Requirements: National Diploma in Refrigeration Technician, Mechanical Engineering or any related qualificationValid SAQCC Authorized practitioner’s card (Category C-Inspector)Minimum 5 years with hands-on experience and strong fault-finding skillsPreferably 2-years’ experience in CO2 Transcritical System Installation, commissioning and maintenanceExperience in design and application of refrigeration systemsMust be willing to travel oftenComputer literate, especially MS ExcelAssertive, detailed and able to motivate and lead othersProactive and have th... https://www.ditto.jobs/job/gumtree/3000229497?source=gumtree

Invalid date

Gumtree Safety Tips

1.Meet in a public space to see the item and exchange money.

2.Never send your item before receiving the money.

3.Never send or wire money to sellers or buyers.

Looking to Sell?

Whether you are selling your car, old cell phone or laptop, learn how much your item could be worth with our Gumtree Pricing Guide.