Area Coach (Quick Service Restaurants) (FS - GP -

Role Holistically manage a cluster of (6-8) QSR (Quick Service) restaurants through effective leadership and high impact training of management teams. Through our people & service promise, deliver world class customer centric experiences that maximise sales & profit. The Area coach plays a pivotal role for the area performance which is measured by the area balance scorecard. As QSR market leader, the brand standards are a critical component entrusted to area coaches for 100% operational compliance. A substantial part of the area coaches’ day is spent inside restaurant’s conducting structured and tailored restaurant visits with Restaurant General Managers. Responsibilities : • Assume a strategic role in estimating future growth capacity • Identify leadership qualities of teams to grow into management positions • Develop and continually improve processes to maximise operational efficiency • Plan and develop strategy for operational management and development • Drive sales & customer growth through the implementation improved customer satisfaction programs • Customer complaints resolution (health inspectors, customers and employees, etc.) • Evaluate performance of Restaurant Managers against established targets, identify and train on opportunities • Maximize profit through operational excellence and spend smarter initiatives • Comply to all reporting and control standards and procedures of the company • Partner with People Capability Coach for designated certification on Teams and Managers • Partner with Marketing manager for effective implementation of marketing promotions (LSM) to drive sales Critical Competencies : • Intermediate to Advanced MS Office skills (Teams, Excel, MS Office, PowerPoint) • Excellent command of the English language • Position requires working over some weekends and during festive season • Strong commercial skills & business acumen • Strong coaching skills that can achieve results through the team in a collaborative fashion • Proven analytical ability • Excellent literacy, numeracy skills • Strong organisational skills • Team player • High personal standards • Strong communication skills • Excellent planning and time management Min Qualification required • Relevant 3-4 years Tertiary qualification (Diploma or Degree) Experience required: • 3 years or greater Management leadership experience, managing multi sites in a similar industry (QSR, Restaurant or Food Retail) • Commercial background and a proven track record of performance Drivers Licence (Code 8) – for more than 2 years • Drivers Licence (Code 8) – for more than 2 years