Support Analyst Bellville

Senior Second Line Analyst - Messaging *Description* Microsoft Exchange support analyst specialising in email and collaboration technologies, supporting contracted customers. This is an opportunity to work for a large international group that provides managed services to enterprise level customers across a wide range of industries and technologies. Note that this is an infrastructure support role and not focused on user/account administration. *Requirements* *Job Description* * Supporting customers’ messaging and collaboration environments remotely from Cape Town * Incident investigation and resolution in accordance with agreed SLAs and working within the ITIL framework * Pro-active monitoring using, amongst others, automated tools/reports where available * Project work for new deployments/migrations/upgrades as required * Root-cause analysis for complex issues as per the problem management process * Out-of-hours standby based on a 4 or 5 week rotation * Ad-hoc out of hours work as required for changes and project work * Creating and reviewing on a regular basis documentation assisting the team in its day-to-day work * Assess supported customer environments with a view to suggesting initiatives that could serve to improve the levels of support and service we provide as a team * Mentor and assist team members when required   *Essential Knowledge/Skills* 3 -5  years’ experience in the following areas: * Supporting Microsoft Exchange 2013 / 2016+ * Supporting Office 365/Exchange Online environments * Supporting Microsoft Lync 2010/2013 / Skype for Business * Microsoft Teams * Microsoft SharePoint Online * Awareness and working knowledge of email security and hygiene products like Symantec Mail Security for Exchange, Mimecast and Cisco IronPort * Windows AD skills and network protocols and services like TCP/IP and DNS *Essential Qualifications* * MCP, MCITP and/or MCSE certification in Exchange 2013+, and/or Exchange Online/Office 365.