A Hostess

A well-known restaurant is seeking a dedicated and charismatic Restaurant Hostess to be the first point of contact for their discerning guests. In this pivotal role, you will be the face of their exceptional dining experience, ensuring a seamless and memorable visit from the moment guests arrive. If you would like to enter an exquisite world of luxury, art, and fine dining, this might be the role for you.

Candidate requirements:

• Grade 12, hospitality certificate will be a plus
• Preferably 1- 2 years of previous hostess experience
• Understanding of restaurant etiquette
• Experience in managing reservations
• Able to work in a team
• Demonstrable exceptional customer-service skills
• Excellent communication skills (via phone and in-person)
• Strong organizational skills with the ability to monitor the entire dining and bar area
• Availability to work within opening hours (e.g. evenings, public holidays, weekends)
• Good physical condition to walk and stand during an entire shift
• Comfortable in dealing with very distinguished clientele
• Able to handle a high-pressure environment
• Must be well-presented and have an enthusiastic personality
• Candidates must reside in Stellenbosch or the close surrounding areas and have own, reliable transportation to/from work

Candidate responsibilities:

• Welcome guests to the venue
• Escort guests to assigned dining or bar areas
• Provide menus and announce the waiter/waitress's name
• Create a floor plan for both lunch and dinner
• Check with the senior chef on duty if there are any changes to the lunch/dinner menus
• Change the menus from dinner to lunch and vice versa (depending on shift)
• Create a list of available tables for lunch
• Create a handover sheet for the next shift/go through the handover sheet of the previous shift
• Greet guests upon their departure
• Answer incoming calls and address guests queries
• To be well informed on the estate and local info
• Communicate to managers and waiters regarding VIP visits as soon as they are seated
• Be familiar with the reservation policies, such as booking times, etc.