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Purpose of job:To ensure all IT systems are operational, proactively maintained and configured optimally. Support all customers (IT Users) to ensure they can access the required IT environments. Execute technology project required by the business and ensure IT Infrastructure is aligned with the clients technology requirementsMinimum requirements / qualifications and/or experience· Gr12 with A+, N+, S+ and Server+· 3 years+ Experience in the IT Industry· Extensive knowledge of computer and server setup and maintenance· Knowledge of LAN, WAN and wireless networks· Basic project management· Effective communication skills· Work under pressure· Ability to fault find/troubleshoot complex software and hardware issues· Ability to multitask· Knowledge of database and networking security systemsFinancial responsibilities:1. Ensure suitable hardware/software solutions are procured.· Requests quotes from multiple vendors.· Compare quotes· Research optimal solutions2. Identify possible cost saving solutions· Find and identify key areas where IT can implement optimal solutions, saving the company costs in time and money.· Constantly evaluate IT & Infrastructure systems· Ensure suitable upgrades vs replacements· Ask why a specific job or process is being done in the specific way. (e.g., why is users printing so much and what can be done to change it)3. To ensure IT Infrastructure and systems run efficiently· Identify unnecessary / absolute Infrastructure and find a better solution· Ensure optimal systems topologyCustomer responsibilities:1. Ensure IT systems and equipment is available to all CUSTOMER to perform their daily duties.· Ensure the accurate and thorough onboarding and offboarding of staff by managing user account creation, access provisioning, and deprovisioning across all IT systems. Verify that all company assets (e.g., laptops, mobile devices, and other equipment) are properly assigned and returned. Maintain a detailed checklist to prevent oversight and ensure Standard Operating Procedures (SOPs) are followed.· Ensure CUSTOMER (internal IT users) have correct tools/systems/software available to perform daily duties.· Prioritize and communicate service delivery to customers.· Ensure all IT tickets are logged on the IT helpdesk· Ensure all calls on helpdesk are actioned, this will ensure the IT users will be operational2. Manage IT helpdesk· Prioritize and communicate service delivery to customers.· Ensure tickets are resolved within SLA3. Recurring faults· Prevent recurring faults from occurring (e
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