Service Manager

Key Responsibilities:

• Oversee daily operations of the commercial vehicle workshop, ensuring efficient and productive workflow
• Lead, mentor, and manage a team of technicians, service advisors, and support staff
• Ensure exceptional customer satisfaction and maintain professional communication throughout the service process
• Monitor labour efficiency, productivity, and workshop performance metrics
• Ensure compliance with OEM standards, dealership policies, and health and safety requirements
• Manage warranty procedures, claim submissions, and technical authorisations
• Control departmental budgets, cost management, and overall profitability
• Resolve technical concerns and support diagnostic and repair processes where needed
• Drive continuous improvement and maintain high-quality service standards
• Build and maintain strong relationships with customers, fleet clients, and internal stakeholders

Requirements:

• Proven experience as a Service Manager within the commercial vehicle sector
• Strong technical background in heavy-duty/commercial vehicles
• Excellent leadership, communication, and customer service skills
• Ability to manage workshop performance, productivity targets, and high-volume workloads
• Solid understanding of warranty processes, diagnostics, and OEM compliance
• Experience with dealership management systems
• Valid drivers license

What We Offer:

• Competitive salary and performance incentives
• Opportunity to lead a well-established commercial vehicle service team
• Supportive environment with opportunities for growth and development