Service Advisor

Key Performance Areas:

• Prepare for the arrival of customers and their vehicles
• Compile accurate job cards, cost estimates, and service recommendations
• Manage customer consultations upon arrival
• Update and maintain the Dealer Management System and vehicle control systems
• Liaise regularly with customers regarding vehicle status and progress
• Act as the link between customers, technicians, and the parts department
• Handle customer queries, complaints, and follow-ups professionally
• Maintain accurate service records and customer data
• Ensure accurate invoicing and payment processing
• Conduct professional vehicle handovers
• Perform customer follow-ups and service reminders
• Attend weekly service meetings

The successful candidate should demonstrate a passion for dealing with people, consistently promote a professional business image, support colleagues where required, and actively promote the dealerships services and products. The goal is to deliver a service experience that exceeds customer expectations.

Qualifications and Experience:

• Minimum of 2 years experience in a similar role within a motor dealership (essential)
• Grade 12 / Senior Certificate
• Motorcycle licence (Code A) preferred
• Must have own reliable transport
• Technical qualification and/or mechanical aptitude will be advantageous

Skills and Personal Attributes:

• Excellent interpersonal and communication skills
• Strong customer and service orientation
• Effective problem-solving ability
• Self-management and resilience
• Team-oriented with a positive attitude

Remuneration:

A competitive salary, performance-based incentives, and standard company benefits including medical aid and provident fund contributions are offered.