workshop operations manager

Workshop Operations & Management Responsibilities

1. Floor ManagementResponsible for ensuring smooth operations on the workshop floor.

Key Duties

• Maintain workshop cleanliness and organization

• Monitor vehicle traffic flow

• Ensure vehicles are moved off ramps efficiently

• Manage ramp allocation

• Oversee vehicle execution / repair progress

• Approve vehicle repairs and job authorizations

2. Administration

Responsible for operational control and internal processes.

Key Duties

• Maintain excellent customer service

• Conduct customer follow-ups

• Manage customer retention

• Oversee fleet management contracts

• Handle employee discipline

• Monitor accounts payable reconciliation

• Review estimate & invoice reconciliation

• Check manual approvals

• Maintain strong micro-management where necessary

• Improve time efficiency across departments

3. Workshop Oversight

Responsible for ensuring high-quality workshop operations.

Key Duties

• Ensure promotional videos/content are recorded

• Monitor technician health & safety compliance

• Ensure all vehicles are clean before collection

• Maintain good communication with technicians

• Monitor work progress and productivity

4. Invoicing Control

Responsible for financial accuracy.

Key Duties

• Ensure correct invoicing

• Prevent overcharging or undercharging customers

• Verify all job cards and invoices before release

5. Strategic Management Responsibilities

Responsible for long-term workshop growth and performance.

Key Duties

• Focus on overall strategic business growth

• Develop and improve management systems

• Identify opportunities to reduce operational costs

• Manage monthly budgets

• Improve vehicle turnaround time

• Achieve monthly workshop targets

6. Staff Management

Responsible for leadership and team performance.

Key Duties

• Monitor staff performance

• Participate in staff recruitment

• Train and guide employees

• Maintain accountability and discipline

7. Daily Operational Planning

Responsible for coordinating daily workshop activity.

Key Duties

• Plan and coordinate daily workshop workflow

• Ensure the workshop premises remain clean

• Monitor task completion throughout the day

8. Compliance & Standards

Responsible for maintaining company standards.

Key Duties

• Enforce company safety policies

• Maintain high operational standards

• Ensure health and safety compliance

  
  

  Requirements :

  previous workshop management experience

  service advisor experience

  valid drivers license

  automotive qualification is advantageous

  grade 12 ( compulsory )

  management NDIP / degree

  
  

  salary : R253 000 - R415 000 PA

  salary compensation will be determined by expirience.

  management@mumborepairs.info