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Thabiso Mkhize
Selling for 10+ years
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NOW HIRING: Workshop Service AdvisorLocation: Randburg – Castrol Auto ServiceSalary: R168,000 – R240,000 annually (depending on experience)Join our team at Castrol Auto Service Randburg! We’re looking for a passionate and professional Workshop Service Advisor who is ready to deliver top-tier customer service in a fast-paced workshop environment.Experience is a bonus, and we will provide additional training to the right candidate. If you’ve got excellent telephone etiquette, strong communication skills, and know how to stay calm under pressure, we want to hear from you!Your daily duties will include: • Greeting and assisting customers • Opening job cards and coordinating with technicians • Providing updates and timelines to customers • Answering calls professionally • Helping resolve any customer concerns • Supporting workshop admin and bookingsWe’re looking for someone who’s: • Well-spoken and confident • Friendly and approachable • Able to multitask and problem-solve • Matric certified (minimum)Benefits: Provident fund Annual holiday pay Apply now!Send your CV and short motivation to: management@mumborepairs.infoOnly shortlisted applicants will be contacted.#jobsearch #randburgjobs #castrolservice #serviceadvisor #automotivecareers #hiringnow #jobvacancy #automotivejobs
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Randburg
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VACANCY: VIDEOGRAPHER & VIDEO EDITORWe are looking for a creative and driven Videographer & Editor to join our team.Key Responsibilities:Record high-quality video content in portrait and landscapeCreate short-form content (Reels, TikTok, Shorts)Edit long-form YouTube videos (±15–50 minutes)Stay up to date with viral trends and apply them to contentCreate YouTube thumbnails and basic graphic assetsAssist with content planning and executionRequirements:Strong understanding of short-form & long-form contentProficient in video editing software such as CapCut, Adobe Premiere Pro, After Effects, Corel, or similarFamiliar with social media platforms and trending formatsAbility to work independently and meet deadlinesAutomotive interest or enthusiasm is highly advantageousQualifications (Advantageous):Certificate or Diploma in Videography, Film Production, Media Studies, Digital Media, Graphic Design, or related fieldProven portfolio or previous work (formal qualification can be substituted with strong experience)successful candidate must be willing to travel, having a valid passport will be highly advantageous.salary: R180 000 - R340 000 PA To apply: Please send your CV, portfolio, or sample work.email: management@mumborepairs.info
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Randburg
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WORKSHOP OPERATIONS MANAGERCompany: Castrol Auto Service – RandburgLocation: Randburg, GautengReports to: DirectorROLE PURPOSEThe Workshop Operations Manager is responsible for ensuring smooth daily operations, high service standards, strong customer experience, effective communication, and strict enforcement of Standard Operating Procedures (SOPs) within the automotive workshop. The role exists to improve accountability, reduce complaints and comebacks, protect the brand, and allow the Owner to focus on growth rather than daily operational issues.This role works alongside the Workshop Service Manager and does not replace technical management or repair decision-making.KEY DUTIES & RESPONSIBILITIESOperations & WorkflowOversee daily workshop operations from a systems perspectiveMonitor job flow, turnaround times, backlog, and capacityAssist with productivity planning, including Saturdays where requiredIdentify inefficiencies and operational bottlenecksCustomer ExperienceConduct post-service customer follow-upsRecord and analyse customer feedback and complaintsInvestigate and resolve customer issuesTrack repeat problems and comebacksEscalate recurring issues with factual reportingCommunication ManagementEnsure all phone calls and WhatsApp enquiries are handled timeouslyAssign responsibility for communication channelsMonitor missed calls, response times, and lost opportunitiesReport communication performance weeklyQuality ControlEnforce final vehicle inspection standardsEnsure engine covers, undertrays, trims, and components are refittedPrevent vehicle release if standards are not metConduct random quality inspectionsStandard Operating Procedures (SOPs)Create, implement, maintain, and enforce SOPs covering vehicle intake and release, customer communication, final inspections, comeback handling, workshop cleanliness, Saturday work planning, and health & safetyReporting & AccountabilitySubmit weekly operational reports to the OwnerReport on productivity, complaints, comebacks, risks, and quality failuresStaff & Safety OversightMonitor punctuality, discipline, and professionalismSupport disciplinary processes where requiredEnforce health and safety standardsEXPERIENCE & QUALIFICATIONSMandatoryAutomotive workshop or service centre backgroundUnderstanding of workshop operations and workflowCustomer-facing service experienceMinimum QualificationAdvantageousOperations, supervisory, service advisor, or admin experienceAutomotive, business, or health & safety trainingSKILLS & ATTRIBUTESStrong organisational and communication skillsDetail-oriented and process-drivenAssertive, fair, and professionalStrong reporting and problem-solving abilityOwnership mindsetemail: management@mumborepairs.info
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