Technical Manager

The Technical Manager ("TM") is responsible to develop, in collaboration with the directors and General Manager, and implement the companys policy on quality, technical requirements and installation guidelines. The TM will also be responsible to lead, train and manage the project coordinators.

Knowledge:

• Business Industry Knowledge
• Business acumen
• IT systems (Software and Hardware)
• Financially literate
• Company product knowledge
• Technical knowledge

Skills & Attributes:

• Interpersonal
• Staff management
• Problem Solving ability
• Communication
• Analytical
• Innovative
• Customer Focus
• Confidentiality
• Influence
• Assertive
• Planning & Organisation
• Tenacity
• Team Player

Roles and responsibilities:

• Technical department goals and strategy
  
  • Develop methodologies, policies and procedures to improve the technical aspect of projects, leading to value add to the client and cost savings and efficiencies to the company.
  • Develop strategies and policies regarding the appointment, development and retention of installation crews.
• Staff management
  • Plan resources required to execute the tasks of the technical department.
  • Recruit, monitor, develop, motivate, retain and discipline technical and draughting staff members.
  • Provide assistance, guidance and training to subordinates by leading and advising the staff members of the technical department.
  • Regularly join technical staff members on trips to customers, monitor and mentor them and provide assistance to them where required.
  • Assess incentive and commission structures regularly to ensure staff members remain motivated through financial incentives.
• Sub-contractor management
  • Appoint, monitor, guide and assist sub-contractors involved in the installation of the equipment.
  • Ensure sub-contractors are legally appointed and that contractual arrangements are in place.
  • Develop and implement policies and procedures to ensure sub-contractors install the equipment according to the companys standards and requirements.
  • Liaise with installers on various matters and prepare payment schedules as and when required.
  • Perform and manage regular site inspections to ensure sub-contractors complies to the companys requirements and ensure workmanship quality.
• Design
  • Instruct, review and approve technical drawings and designs as and when required.
  • Provide guidance to companys management on structural concepts.
• Market development and maintenance
  • Promote the product- and service offering of the company.
  • Build and
    
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