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Engineer in Training
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General Details
Location:
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
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The Solutions Consultant drives the successful adoption and optimization of AVEVA’s industrial software solutions by delivering expert technical support, implementation, and training to clients and system integrators. The role focuses on diagnosing and resolving complex technical issues, managing customer expectations, and identifying operational risks to ensure minimal disruption to client processes. By leading on-site and remote support, providing tailored training, and contributing to knowledge base development and marketing initiatives, the Solutions Consultant enhances client outcomes and strengthens AVEVA’s position as a leader in industrial automation and digital transformation.What youll do:Telephonic Support on AVEVA Product RangeDiagnose software configuration problems, integration challenges, or performance bottlenecks in real-time, often under time-sensitive conditions.Guide customers through updates, patches, or workarounds while ensuring minimal disruption to their industrial operations.On-Site Customer SupportTravel to client facilities (e.g., refineries, factories, or power plants) to provide hands-on support for AVEVA solution deployments.Collaborate with on-site teamsManaging Expectations on queries/cases from Customers.Act as the primary point of contact for customer inquiries, setting realistic timelines for resolution based on issue complexity and resource availability.Identifying Risk on QueriesEvaluate incoming customer queries to spot potential risks, such as misconfigurations that could lead to data loss, security vulnerabilities, or operational downtime.Present Training on AVEVA Product Sets, Deliver tailored training sessions—both virtual and in-person—covering AVEVA products like, but not limited to, AVEVA Historian, InTouch SCADA, or AVEVA Engineering.Gather trainee feedback to refine delivery and ensure alignment with customer-specific workflows or industry standards (e.g., ISA-95).Maintain Certification, stay current with AVEVA’s certification programs, such as AVEVA Certified Trainer or PI System Infrastructure Specialist, renewing them as required (typically every 2-3 years).Contribute Towards the Knowledge Base.Author detailed articles, FAQs, or case studies for internal and customer-facing knowledge repositories, focusing on common AVEVA-related challenges and solutions.Share insights from field experiences—like a novel workaround for a PI Data Archive sync issue—to benefit colleagues and reduce redundant troubleshooting.Update documentation with step-by-step guides, screenshots, or video tutorials, ensuring accessibility for non-technical users.Assist in Marketing Activities.Support sales teams by providing technical demonstrations of AVEVA solutions, showcasing benefits like, but not limited to, real-time analyt
https://www.jobplacements.com/Jobs/S/Solutions-Consultant-Aveva-1263510-Job-Search-02-17-2026-23-00-16-PM.asp?sid=gumtree
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