Service Manager

Job Title: Service Manager

Location: Hoedspruit

Employment Type: Permanent

Start Date: ASAP

Working Hours: Monday to Friday, 08:00 17:00

Salary: Market-related, negotiable based on experience and qualifications

Benefits: Retirement fund contribution, medical aid contribution, and income continuation benefit

About the Role

An exciting opportunity is available for an experienced Service Manager to lead a dynamic service department. The successful candidate will be responsible for driving customer satisfaction, managing daily operations, and ensuring high-quality service delivery within a fast-paced environment.

Key Responsibilities

Drive high levels of customer satisfaction and effectively resolve customer queries and concerns

Oversee daily service department operations, including workflow, scheduling, and repair processes

Lead, train, and motivate service advisors and technicians to achieve performance targets

Monitor departmental performance, ensuring profitability and cost control

Ensure all service and repair work complies with manufacturer standards and safety requirements

Minimum Requirements

Matric (Grade 12)

Valid drivers license

Proven experience in a service-related or technical environment

Previous experience as a Service Advisor or Assistant Service Manager

Skills & Competencies

Strong leadership and management ability

Excellent communication and interpersonal skills

Ability to work under pressure and meet strict deadlines

Strong organisational and problem-solving skills

Solid understanding of service department processes and standards

Technical Requirements

Proficient in Microsoft Office

Additional digital or AI-related skills will be advantageous

What We Offer

A supportive and professional working environment

Opportunities for growth and development

Ongoing training and support

If you meet the above requirements and are ready to take the next step in your career, we encourage you to apply.