Service Manager

?? Service Manager

?? Location: Hoedspruit

?? Salary: Market Related

Are you a strong automotive leader with a proven technical and service management background?

We are looking for an experienced Service Manager to lead a high-performing dealership service department, drive customer satisfaction (CSI), and maximise profitability while ensuring full compliance.

This is an exciting opportunity for someone who can combine operational excellence, team leadership, and technical compliance in a fast-paced dealership environment.

? Experience Required

Matric

Previous experience as a Service Advisor or Assistant Service Manager

Strong technical / service background

Experience managing manufacturer service standards and processes

?? Computer Skills

Microsoft Office Suite

AI-related skills advantageous

??? Key Responsibilities

? Customer Experience

Drive high Customer Satisfaction Index (CSI) scores

Resolve customer complaints quickly and professionally

?? Operational Management

Oversee daily workflow of the service department

Manage workshop scheduling and repair order processes

Ensure workshop equipment maintenance and efficiency

???? Team Leadership

Recruit, train, coach, and motivate technicians & service advisors

Drive productivity and team performance

?? Financial Performance

Monitor departmental expenses and budgets

Drive profitability, sales targets, and workshop efficiency

? Technical Compliance

Ensure all repairs meet quality, warranty, and safety standards

?? Key Skills

Strong leadership and people management

Excellent communication and interpersonal ability

Ability to work under pressure and meet strict deadlines

Strong process and standards management

Customer-focused and results-driven