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Service Technician

4 days ago26 views
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General Details
Location:
Advertised By:Agency
Company Name:Job Placements
Job Type:Full-Time
Description
Qualifications
  • Matric
  • Relevant tertiary qualifications will be advantageous.
Requirements
  • Five+ years of technical experience with an electrical and or mechanical engineering background.
  • Two+ years of technical experience with Steam Sterilizers & Pressure Vessels.
  • Advanced computer literacy skills in MS Excel/Word and Outlook.
  • A valid drivers license (Code 08) and EB would be an advantage. Minimum of 1 year experience in driving a company vehicle.
  • Must be available to work after hours on an ad hoc basis.
  • Must be available to travel nationally/internationally when needed or required
  • Ability to translate and read technical schematics and diagrams.
Duties
  • Prior to departing for any service/repair ensure that the necessary tools/parts/PPE are available
  • Ensure that the necessary PPE is always worn when visiting a customer site
  • Attend to planned services according to Service Schedule
  • Complete services according to company's SOP or OEM Maintenance Schedules
  • Perform scheduled preventative maintenance, calibration, and safety inspections on company's equipment.
  • Diagnose mechanical, electrical, and software-related faults, providing effective on-site repairs.
  • Document all service activities, including parts used, corrective actions, and recommendations.
  • Provide technical guidance to customers regarding proper operation and care of company's equipment.
  • Escalate complex technical issues to senior technicians or engineering teams when required.
  • Complete a job card for every service/repair listing all parts used, all calibration equipment used and completing all fields. Ensure customer signs-off job cards before departing customer site
  • Assist with remote troubleshooting when needed. Represent the company professionally during all customer interactions
  • Represent the company professionally during all customer interactions
  • Report all issues identified, document these on-the-job cards and obtain approval from line manager before attending to any work that is not part of the service plan (or relates to an unapproved Repair)
  • Provide feedback to the Service Manager related to recurring issues, product improvements, or customer needs.
  • Completed paperwork
  • Service schedule completed each month
  • Zero callbacks
  • Zero customer complaints
  • Positive Customer Satisfaction Surveys
  • Report & document all customer complaints (service or product) as soon as possible. Assist with the investigation & resolution of all complaints.
  • Report & document all product quality issues as soon as possible. Assist with the investigation & resolution of all product quality issues.
  • Ensure that product quality and safety is maintained throughout Technical Services cycle.
  • Ensure that supplier Qu
Id Subtitle 1353562209
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Job Placements
Selling for 1 year
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