National Coffee Manager

• Matric; relevant tertiary qualification advantageous.
• 810 years technical experience in the coffee industry.
• Proven experience in sales strategy development and execution.
• Strong experience in training, client management, and team leadership.

Skills & Attributes

• Excellent written and verbal communication.
• Strong leadership, negotiation, and persuasive skills.
• Problem-solving, analytical thinking, and decision-making capabilities.
• Attention to detail, punctuality, and time management.
• Ability to build strong relationships and foster teamwork.
• Proficiency in MS Office; passion for training and coaching.
• Adaptable, motivated, and committed to delivering excellence.

• Lead the growth and expansion of the coffee division, identifying new market opportunities.
• Develop and maintain strong client relationships, negotiating contracts and ensuring satisfaction.
• Drive sales initiatives and collaborate with regional managers to achieve targets.
• Conduct workshops and training programs for staff and technicians, documenting all learning outcomes.
• Implement and maintain high-quality standards for coffee products and machines.
• Manage inventory efficiently and ensure SLAs are met across regions.
• Analyse market trends and competitor activities to inform strategy.
• Provide technical support and advice related to coffee equipment and solutions.
• Enhance the overall customer experience, incorporating feedback to improve service.