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International Operations Specialist
Location: Johannesburg
Employment Type: Full-Time | Shift-Based | 24/7 Operations

Be the Calm in the Crisis. Deliver Global Assistance That Matters.

Looking for a dynamic International Operations Specialist to join the Johannesburg Assistance Centre. If you thrive in high-pressure environments, have a passion for helping others, and want to be part of a global mission, this is your opportunity to make a real impact.

 What You’ll Do:

• Coordinate and manage medical, security, and logistical cases from start to resolution
• Deliver empathetic, high-quality service to clients and subscribers across industries
• Collaborate with medical and security professionals to execute complex assistance cases
• Communicate clearly and professionally with stakeholders worldwide
• Maintain accurate documentation and ensure seamless handovers between shifts
• Escalate cases appropriately and ensure timely delivery of services
• Support billing processes and cost containment efforts
• Promote company values and contribute to continuous improvement

What You Bring:

• 1–2 years’ experience in logistics, customer service, travel, or healthcare sectors
• Strong multitasking and prioritisation skills in fast-paced environments
• Excellent communication and problem-solving abilities
• Cultural sensitivity and ability to work in a multilingual, multicultural setting
• Proficiency in Microsoft Outlook, Word, and general IT systems
• High school diploma required; tertiary education preferred
• Fluent in English; additional languages (e.g., French, Portuguese) are a plus

Work Schedule:

• Flexible shift work in a 24/7 call centre environment
• Occasional overtime based on operational needs

Gross Monthly Salary: this is inclusive of 15% Shift Allowance and 20% Sunday allowance

Our client is seeking a technically strong person with experience managing a team and ideally, would have mentored and managed a small Software and Cloud team in the past.

This position has responsibility for all support aspects of SQL Infrastructure, including integration with development teams and leaders, 3rd party providers, and managing the SQL team. Maintaining, close liaison with various operational, project, development, vendor and product teams, ensuring ongoing service and support can be maintained to defined service levels. This team works in an environment that operates 24/7.

Location: Johannesburg

Job type: Permanent On-site

Duties and Responsibilities

• Manage enterprise SQL engineering team, recruiting, and mentoring the members of the team, both technically and for career growth
• Provide technical oversight across systems and architectures, with an emphasis on reliability, architecture, and automation
• Help to drive the vision for the future of the SQL and reliability of applications and services running in the Cloud and on premises.
• Provide a holistic view of the production environment for both technology and business management
• Ensuring outstanding issues are tracked to closure, both for remediation and long-term resolution
• Contribute to formulation of strategies for network growth and stability
• Handle incidents, problems and change at a global enterprise level
• Responsible for delivery of results which directly impacts the development teams
• Management of servers
• Oversee database performance tuning, indexing strategies, and query optimization across environments.
• Ensure that user access to SQL is managed and limited
• Ensure that server data is backed-up as agreed with the appropriate business owner
• Ensure that servers are monitored for performance and uptime
• Architect and maintain scalable, secure, and high-performing relational databases (SQL Server, PostgreSQL, or equivalent).
• Collaborate with cross-functional teams (DevOps, BI, Cloud, Security) to deliver data-driven solutions.
• Monitor and troubleshoot production database issues, ensuring 24/7 stability and availability.
• Ensure All critical Business databases are replicated at DR.
• Manage software upgrades when licensing provides an upgrade path.
• Third Party access policy
• Perform regular risk assessments
• Address risks identified by risk assessments
• Manage the various device and system logs
• Create and / or regularly update the procedures for data encryption
• Create and / or regularly update the procedures for use of external storage medium
• Create and / or regularly update the procedures for information exchange with external entities.
• Create and / or regularly update the policy and procedures for user access, permitted operations and
  
  https://www.executiveplacements.com/Jobs/T/Team-Leader-MS-SQL-Engineer-1219373-Job-Search-09-06-2025-02-00-14-AM.asp?sid=gumtree

• • About Our Client
    Our client is a respected name in the short-term insurance sector, known for professionalism, client focus, and sustainable growth. They value integrity, innovation, and continuous development, offering a supportive environment to grow your career. With a strong reputation and stable foundation, they provide employees the opportunity to contribute meaningfully while building long-term success.

    The Role: Claims Handler (Commercial Lines)
    As a Claims Handler in Commercial Lines, you will oversee the full administration of commercial claims, from initiation through to settlement. This role requires precision, regulatory compliance, and strong stakeholder communication to ensure seamless claims handling and client satisfaction.

    Key Responsibilities

    • Process and finalise commercial claims from instruction to settlement

    • Apply policy terms and conditions accurately to each claim

    • Maintain detailed records and update task management systems

    • Liaise effectively with clients, brokers, and underwriters

    • Conduct timely follow-ups to keep stakeholders informed

    • Generate management reports and identify potential fraud risks

    • Ensure compliance with FAIS, POPIA, FSCA, and TCF principles

    About You

    • Minimum 3 years of experience in commercial claims handling (short-term insurance)

    • Strong understanding of policy wording and product knowledge

    • Excellent verbal and written communication skills

    • High attention to detail with strong administrative ability

    • Confident using MS Office and claims/task management systems

    • FAIS is compliant with an ongoing commitment to CPD

We're seeking a talented Software Engineer to join our dynamic development team. You'll work on cutting-edge projects, collaborate with cross-functional teams.

Key Responsibilities

• Design, develop, and maintain robust web applications using modern frameworks
• Collaborate with product managers and designers to translate requirements into technical solutions
• Write clean, efficient, and well-documented code
• Participate in code reviews and contribute to team knowledge sharing
• Troubleshoot and resolve technical issues across the full stack
• Optimize application performance and ensure scalability
• Stay current with emerging technologies and industry best practices

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field
• 3-5 years of professional software development experience
• Proficiency in JavaScript/TypeScript and at least one backend language 
• Strong understanding of database design and SQL
• Familiarity with cloud platforms (AWS, Azure, or Google Cloud)
• Experience with version control systems (Git)
• Excellent problem-solving and analytical skills
• Strong communication and teamwork abilities
• Valid drivers license

Key Responsibilities

• Request and compare quotations from approved external laboratories.
• Prepare and issue quotations to clients in line with project requirements and pricing guidelines.
• Manage purchase orders, approvals, and documentation.
• Coordinate with clients and vendors to ensure smooth and timely service delivery.
• Track and update service progress, delivery notes, and related documentation.
• Resolve service delays, discrepancies, or client/vendor queries.
• Maintain accurate digital and physical records (quotations, POs, invoices, correspondence).
• Follow up on invoice submissions and ensure correct filing.
• Update internal systems with service and documentation status.
• Prepare monthly and ad-hoc reports on outsourcing activities.
• Provide general administrative support, including data entry and filing.
• Act as the main point of contact for outsourced services.

Skills, Qualifications & Experience

• Office Administration Certification, Laboratory Certificate or equivalent qualification.
• Minimum of 2 years experience in office/laboratory administration and/or accounting practices.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple priorities.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and other administrative systems.
• High attention to detail and accuracy in documentation.

The focus will be to support the processes and procedures to optimise workflow and standards to provide an excellent client experience. The post holder is required to positively influence the team with an aim to establish a multi skilled and cross trained team.

This role is critical in delivering a client focused operational service to the clients, distribution partners and service providers. You will have responsibility for operational tasks and supporting the team members with ad hoc service support requests from your colleagues. You will also exercise quality control over tasks and process to ensure adherence.

Key duties and responsibilities:

• Deliver on service standards as per established service model for the function.
• Ensure adherence processes and address/raise issues that need attention.
• Work proactively with other business functions and stakeholders.
• Ensure fees in relations to the functions responsibilities are posted for services rendered in a timely manner and in line with processes.
• Undertake and participate in relevant management of departmental meetings
• Periodically review work being undertaken to check for adherence to policy and procedures, check quality of work.
• Ensure complaints, errors and omissions are dealt with as per company policy.
• Daily monitoring of progress of assigned cases.
• Dealing with assigned outstanding cases and follow up.
• Ensuring relevant record keeping on systems used for processing or managing work are maintained and up to date across the function.
• Assist and undertake case work as required in the function.
• Contribute to staff training programmes.
• Take part and actively contribute to the weekly team meetings.
• Please be advised that the Team Leader will be responsible for allocating workloads, with the support from the Senior Officer.
• You may be required to perform other reasonable tasks from time to time, within the scope of your role to support the business.

Competencies:

• Strong organisational and administrative skills
• Ability to work as part of a team and positively influence and contribute to the team
• Good communication skills over the phone, in person and comfortable using video technology to engage with clients and colleagues.
• Ability to work with confidential and sensitive data
• Good time management skills
• Ability to work under pressure and multi-task
• Experience of working in and maintain good client relationships and delivering good service
• High level of commitment and positive attitude
• Exercise the highest ethical and safety standards when conducting your work, particularly where other people are involved.
• Be energetic in your approach to performing a service to the Company
• Be attentive to detail and work methodically and acc
  
  https://www.jobplacements.com/Jobs/C/Client-Service-Officer-Finance-Industry-1218005-Job-Search-9-4-2025-7-10-47-AM.asp?sid=gumtree

International Operations Specialist
Location: Johannesburg
Employment Type: Full-Time | Shift-Based | 24/7 Operations

Be the Calm in the Crisis. Deliver Global Assistance That Matters.

Looking for a dynamic International Operations Specialist to join the Johannesburg Assistance Centre. If you thrive in high-pressure environments, have a passion for helping others, and want to be part of a global mission, this is your opportunity to make a real impact.

 What You’ll Do:

• Coordinate and manage medical, security, and logistical cases from start to resolution
• Deliver empathetic, high-quality service to clients and subscribers across industries
• Collaborate with medical and security professionals to execute complex assistance cases
• Communicate clearly and professionally with stakeholders worldwide
• Maintain accurate documentation and ensure seamless handovers between shifts
• Escalate cases appropriately and ensure timely delivery of services
• Support billing processes and cost containment efforts
• Promote company values and contribute to continuous improvement

What You Bring:

• 1–2 years’ experience in logistics, customer service, travel, or healthcare sectors
• Strong multitasking and prioritisation skills in fast-paced environments
• Excellent communication and problem-solving abilities
• Cultural sensitivity and ability to work in a multilingual, multicultural setting
• Proficiency in Microsoft Outlook, Word, and general IT systems
• High school diploma required; tertiary education preferred
• Fluent in English; additional languages (e.g., French, Portuguese) are a plus

Work Schedule:

• Flexible shift work in a 24/7 call centre environment
• Occasional overtime based on operational needs

Technical Service Scheduler
Location: Roodepoort. Gauteng
Salary: R22,000 (Negotiable depending on experience) + Benefits

About the Role:
Our client is looking for an experienced Technical Service Scheduler to join their Service Department. This role involves coordinating between clients, technical staff, and management, ensuring smooth scheduling, excellent customer service, and accurate administration. If you are detail-oriented, strong in communication, and enjoy keeping things organized, this could be the perfect opportunity.

Key Responsibilities:

• Monitor online platforms for service tickets and schedule maintenance/installation calls.
• Handle ad-hoc client requests and plan resources accordingly.
• Prepare quotes and process daily invoicing of completed work.
• Manage stock allocations for technical staff, reconcile variances, and ensure accuracy.
• Maintain daily client communication and provide feedback to stakeholders.
• Assist with special project planning and scheduling.

Requirements:

• Matric Certificate (Grade 12).
• 5+ years experience in a similar role.
• Strong financial administration experience (invoicing, quotes, reconciliations).
• Proven client service experience.
• Experience in stock management.
• Excellent communication and interpersonal skills.
• High attention to detail and organizational ability.
• Proficient in MS Excel; experience on a CRM system (preferably Microsoft Dynamics).
• Clear criminal and credit record.

Package:

• Basic Salary: R22,000 (negotiable, depending on experience).
• Medical Aid.
• Provident Fund.
• 13th Cheque (paid in birthday month).
• Performance Bonus (December, discretionary).

As our Website Growth Marketer, you will be responsible for developing and executing growth strategies for the business, particularly for the Affiliates Team in the web and SEO vertical. The ideal candidate will be goal-oriented, possess exceptional attention to detail, commercial acumen and have outstanding interpersonal skills. This role requires working closely with the rest of the growth marketing, marketing team, Affiliates, and other cross-functional teams to ensure that the business goals are achieved. We are seeking a dynamic and self-starting Growth Marketer and website builder who can seamlessly blend project management expertise with digital marketing skills. This role requires an individual who has successfully driven growth initiatives and managed medium-to-large scale websites from end to end, demonstrating both commercial acumen and technical proficiency.

Key Responsibilities:

• Project Management:
  • Lead and manage web development projects from conception to completion, ensuring timely delivery and adherence to budget.
  • Coordinate with cross-functional teams, including designers, developers, and marketing professionals, to achieve project goals.
  • Manage our editorial strategy to maximize success across managed web assets.
  • 
    
    https://www.jobplacements.com/Jobs/W/Website-Growth-Marketer-1217024-Job-Search-09-01-2025-02-00-15-AM.asp?sid=gumtree