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Reservation Agent/Customer Service Call Centre
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19 hours ago313 views
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General Details
Location:
Advertised By:Agency
Company Name:Quintons Skills Development
Job Type:Full-Time
Employment Equity:Non EE/AA
Description
We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.
- Assisting and advising customers who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or transportation on the customers’ desired travel dates.
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.
- Answering any questions customers might have about the reservation process.
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
- Providing support to customers who may need to amend or cancel a reservation.
Reservation Agent Requirements:
- High school diploma.
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Training will be offered
Kindly WhatsApp 067 761 8853 or email us at quintonsskillsdevelopment@gmail.com
Id Subtitle 1343719317
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boerboel
Selling for 6+ months
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Role PurposeProvide end-to-end resolution of customer queries across digital and voice platforms, focusing on excellent service and sales through service. All posts are based in Pretoria. Key ResponsibilitiesHandle customer interactions via voice, chat, email, WhatsApp, and web.Resolve queries using CRM tools and ensure First Call Resolution.Maintain customer relationships and support retention.Recommend solutions and manage service cases.Meet performance goals and document interactions accurately. RequirementsMatric certificate (post-matric qualification is a plus).Training is Available, No experience NeededKindly WhatsApp 069 898 4851 or Call 012 880 4251 Skills & CompetenciesNegotiation, decision-making, and logical thinking.Coping with pressure, planning, and organizing.Self-management and remote work capability.Customer-centric mindset with persuasive communication.
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