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Customer Resolution Agent
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11 days ago455 views
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General Details
Location:
Advertised By:Private
Company Name:Quintons Recruitment
Job Type:Internship
Employment Equity:Non EE/AA
Valid Until:2025-12-24
Description
Role Purpose
Provide end-to-end resolution of customer queries across digital and voice platforms, focusing on excellent service and sales through service. All posts are based in Pretoria.
Key Responsibilities- Handle customer interactions via voice, chat, email, WhatsApp, and web.
- Resolve queries using CRM tools and ensure First Call Resolution.
- Maintain customer relationships and support retention.
- Recommend solutions and manage service cases.
- Meet performance goals and document interactions accurately.
- Matric certificate (post-matric qualification is a plus).
- Training is Available, No experience Needed
Kindly WhatsApp 069 898 4851 or Call 012 880 4251
- Negotiation, decision-making, and logical thinking.
- Coping with pressure, planning, and organizing.
- Self-management and remote work capability.
- Customer-centric mindset with persuasive communication.
Id Subtitle 1342810768
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Fanie
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