Underwriting Administrator

Purpose of the Role:

The Underwriting Admin plays a critical role in supporting Dis-Chem Life’s underwriting team to deliver seamless, accurate, and client-focused service. This role ensures that insurance applications are processed efficiently, risk is evaluated correctly, and underwriting decisions are clearly presented to clients.

Through organized, detail-oriented, and professional support, the Underwriting Admin enables the underwriting team to manage risk effectively while enhancing the client experience. The individual in this role will also actively engage with clients, schedule medical assessments, and communicate underwriting outcomes with clarity and confidence, helping to turn technical decisions into understandable, actionable advice.

Success in this role is measured by accuracy, timeliness, client satisfaction, and adherence to regulatory and company standards, as well as the ability to support a smooth underwriting process from start to finish.

Role Summary

The Underwriting Admin is responsible for the end-to-end administrative support of the underwriting team. This includes preparing and maintaining underwriting data, scheduling medical assessments, liaising with clients and agents, and presenting underwriting decisions in the form of quotes. The role requires strong attention to detail, clear communication, and the ability to work independently while collaborating closely with internal teams.

This position is central to ensuring that clients feel supported and confident in their insurance journey, while underwriting operations remain efficient, compliant, and high-quality.

Benefits:

• Purpose-driven role with direct impact on client experience and underwriting outcomes
• Exposure to a growing financial services organization with strong regulatory focus
• Opportunities to develop expertise in underwriting processes and client engagement
• Collaborative, high-performance team environment with coaching and growth opportunities
• Training to strengthen technical, regulatory, and interpersonal skills, and client communication

Key Responsibilities

Underwriting Administrative Support

• Perform administrative duties to support underwriting workflows
• Maintain accurate, up-to-date underwriting data and records
• Monitor application progress and escalate issues as required

Client and Provider Coordination

• Contact clients and schedule medical appointments with 3rd party providers
• Communicate with clients and agents to gather all necessary information
• Ensure smooth client experience through clear, professional communication

Presentation and Promotion of Underwriting Decisions

• Present underwriting decisions and quotes to
  
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