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Service Controller
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1 day ago15 views
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General Details
Location:
Advertised By:Agency
Company Name:Job Placements
Job Type:Full-Time
Description
Key Responsibilities:
Minimum requirements:
Experience:
- Telephonic first line support [polite, professional and clear]
- Logging maintenance calls as per SLAs signed
- Logging loan / temps / swaps and assigning stock thereof correctly
- Monitoring, quoting and facilitating software renewals
- Ensure all client information is correct prior to logging a call
- Generating quotes in line with approved pricing
- Responding to emails in stipulated time frame and according to company policies
- Holding other departments accountable for queries that you have sent to them on behalf of customers [e.g.: billing / settlement / contract queries]
- Reporting "system downs" to ISPs and providing feedback and follow ups hourly
- Giving accurate feedback to clients and colleagues within the stipulated time frame
- Sending invoice packs to the invoicing team at the end of each day
- Ensuring calls and emails are correctly assigned and actioned
- Checking Job Cards for potential sales leads and upgrades
- Checking Job Cards and notifying invoicing team of all charges to be invoiced [check time spent on site, distance travelled, consumables used, work carried out]
- Selling SLAs
- Placing orders with procurement
- Logging repairs and following up with repair center as to status of repair. Providing feedback to client as to status and ETR
- Quote follow ups and housekeeping
- Loan units Quoting and following up
- Prepare daily open call reports
- Prepare weekly quote reports
Minimum requirements:
- Matric Certificate
- Knowledge of Microsoft Office
Experience:
- Minimum 3 years in a call centre role
- Minimum 3 years in a Customer Support Role (Essential)
- Computer literate
- Technical Knowledge preferable
- Excellent communication skills [both verbal and written]
- High pressure environment
- Proactive, organised and able to multitask
- Contributes positively to team and company values, culture, and customer experience
- Target-driven and competitive
https://www.jobplacements.com/Jobs/S/Service-Controller-1277727-Job-Search-04-02-2026-04-34-14-AM.asp?sid=gumtree
Id Subtitle 1353728406
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Job Placements
Selling for 1 year
Total Ads4.59K
Active Ads4.59K
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