Sales Coordinator / Project Coordinator - Jet Park

This is a pivotal role within the department and requires a mature, highly organised individual who can manage multiple priorities with confidence and precision. The Project coordinator coordinates workflow, enables collaboration across departments, and ultimately assumes full accountability for service delivery and client satisfaction reflecting a culture where ownership and responsibility are paramount.

Key Outputs and Responsibilities

1. Supplier Management

• Build and maintain strong relationships with suppliers to secure competitive pricing and reliable availability
• Demonstrate practical understanding of supplier networks and procurement options
• Ensure adequate stock levels of critical spare parts to prevent service delays and maximize repair efficiency

2. Customer Service Existing Clients

• Receive, log, and manage service calls with professionalism and clarity
• Prepare accurate and commercially sound quotations, balancing labour and spare costs
• Proactively follow up on quotations to secure approvals and close sales
• Provide regular and transparent updates to customers regarding job status, delays, and completion timelines
• Conduct courtesy follow-ups to gather feedback, assess equipment condition, and identify future service requirements
• Engage confidently with corporate clients, navigating procurement systems and adding value through professional, face-to-face interaction where required

3. Internal Collaboration Accounts Department

• Track supplier invoices and accurately link them to corresponding job cards
• Ensure job cards are updated, completed, and compliant with procedures
• Convert job cards into sales orders, including accurate costing and consultant approvals
• Maintain internal tracking reports to ensure alignment between departments
• Compile and deliver monthly sales and service reports to management

4. Business Development New Customers

• Identify and re-engage lapsed customers with tailored service solutions
• Monitor sales histories and warranty periods to proactively offer servicing and maintenance
• Identify, approach, and visit potential large-scale customers to expand client base

5. Technical Department Administration

• Allocate and prioritize technician jobs to ensure punctuality, efficiency, and service excellence
• Implement systems to ensure technicians are equipped with the correct tools and spare parts
• Monitor job progress and follow up on completion to drive accountability
• Maintain ongoing reporting on job card status, technician hours, and departmental targets
• Assume ultimate responsibility for job quality, turnaround times, and overall client satisfaction