Customer Service Manager

The Company

Our client is a reliable resource in the Germiston region, providing high-quality industrial tools and safety gear to major manufacturing sectors. They serve large-scale industrial buyers and commercial engineers who rely on accurate, fast technical support to keep their daily operations running without delay. Their strong position in the market is built on a straightforward, customer-first approach, delivering practical knowledge and zero friction in the complex buying process.

What You'll Be Doing

• Coordinate closely with the sales staff to manage post-sale follow-ups and ensure client expectations are consistently met.
• Track and manage the daily workflow of all customer orders from initial placement through to final delivery.
• Resolve all complex customer queries regarding specific technical capacities and current supply availability.
• Build strong, repeat business relationships with key accounts through proactive communication and reliable technical advice.
• Maintain a high level of technical understanding regarding the latest industrial fabrication trends and tools.
  
  

Experience & Qualifications

• A minimum of 5 years of proven experience preferably within the welding and industrial sector.
• A working knowledge of MIG, TIG, and MMA machinery and associated industrial supplies.
• A proven track record in a senior internal sales or dedicated client support management role.
• Clear speaking and writing skills to handle high-pressure peak periods and solve stock shortages.
• A reliable daily commute to the fast-paced Germiston office and warehouse space.
  
  

This exclusive opportunity is managed by TRP. This role offers a dedicated support professional the chance to build a highly rewarding career with a leading authority in the industrial supply sector.