Assistant Front Office Manager

Duties and Responsibilities
- Assign tasks and ensure all staff positions are covered for the duration of shift
- Answer phone inquiries, direct calls and provide basic information
- Oversee and manage receptionists, and porters
- Address complaints and requests with quality customer service skills
- Maintain office equipment such as photocopier, fax machine, telephones etc.
- Monitor front desk and ensure all employees comply with all procedures and policies
- Oversee mail deliveries, packages, and couriers
- Create, organize, and maintain rosters for all employees
- Ensure front desk is covered at all times
- Perform bookkeeping, reservations, and clerical duties
- Assist in planning company events, meetings, luncheons, and employee team building activities or special projects as needed
- Assisting with Managing events and restaurant bookings
- Work hand in hand with Maintenance Manager and Exec Housekeeper, ensure rooms are always "guest ready

Requirements and Qualifications
- High school degree or equivalent; or certification in management in related field preferred
- 2+ years of previous experience as an assistant front office manager or a related role preferred
- Proficient computer skills, including Microsoft Office Suite (Word, Outlook, and Excel, Opera knowledge)
- Solid customer service skills
- Excellent leadership, team building, and management skills
- Encouragement to team and staff; able to mentor and lead
- Excellent verbal and written communication skills
- In-depth understanding of the industry
- Strict adherence to company policy and procedures, mission statement, and sales goals"
- Own transport essential. Work shifts