Inbound Customer Service Representative - Client Service Needed Without Experience

As an Inbound Customer Service representative, you will be the first point of contact for our customers. You will handle incoming calls, answer queries, provide information, and resolve complaints. Your role is essential in ensuring customer satisfaction and upholding the company’s reputation for excellent service.Responsibilities

• Answer incoming customer calls in a timely and professional manner.
• Resolve customer inquiries and complaints efficiently.
• Provide product and service information to customers.
• Escalate unresolved issues to the appropriate internal teams.
• Maintain accurate records of customer interactions.
• Follow communication scripts and guidelines.
• Provide feedback on customer trends and issues.