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Call Centre

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13 days ago260 views

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General Details

Location:

Other, Cape Town

Company Name:Thumamina Debt Consolidation Services

Job Type:Full-Time

Description

Our company is seeking highly motivated and sales driven individuals to join our team as a Call Centre Agent.

This a fast-paced and dynamic role that requires great communication skills

and experience in sales.

Requirements;

- Grade 12/ Matric

-Fluent in English,another language a bonus

-Basic computer skills

-Strong customer service

- Atleast 1year experience required

If you are a motivated individual with excellent sales skills and a passion for

customer service,please send your CV to:

info@thumaminadebt.co.za/Whatsapp 0603657443

Id Subtitle 1277112166

Janine

Selling for 1 year

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German Speaking Customer Service Agents remote

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both German and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on ...Job Reference #: 202422

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Customer Service Agent Mango5 has an exciting new campaign, and we are seeking a personable, customer centric and service driven Customer Service Agent. The customer service agent will be responsible for addressing inbound customer calls that are not complaints nor policy change requests. This individual will mostly be dealing with potential new customers that may want to purchase the policy. Their duties will include: Describe the product benefits and features to potential customers • Describe the product to potential new customers. • Answer potential customers questions regarding the product to be taken to market. • Let customers or clients know about additional product features and benefits. • Continuously learn about the companys products/services and remain up to date with any changes. Convert potential customers into leads • Convert customer queries that are received into sales leads. • Meet personal sales targets and call handling quotas. • Follow communication procedures, guidelines and policies. Escalate/solve any challenges and issues that customers are raising • Identify common issues raised by potential customers related to the product or business. • Investigate and solve customer problems. • Escalate customer problems that need to be solved at a more strategic level. • Meet with management to discuss possible improvements to the companys customer service. This role has the following requirements: Qualifications • Matric Certificate Experience • A min of 1 year proven customer support experience or experience as a Client Service Representative. Skills • Strong phone contact handling skills and active listening. • Familiarity with CRM systems and practices. • Customer orientation and ability to adapt/respond to different types of characters. • Excellent communication skills. • Ability to multi-task, prioritize and manage time effective Working Hours : • Monday to Friday: 8am to 5pm Remuneration: • Monthly basic: R6500 • Additional commission and incentive earnings. Benefits: • Medical Insurance • YouAssist Access to emergency response, trauma and home assist • Internal LMS access to online courses to aid with professional, writing, and personal development Email your latest updated CV to recruitment@mango5.co.za. Please note that due to the high volume of CVs received only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position. We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available in future.Salary: RMin salary: 6500.Job Reference #: 201129

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