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Quality Assurance Agent Mango5 has an exciting new campaign, and we are seeking a highly meticulous and focused Quality Assurance Agent. The quality assurance agent will support the campaign to ensure that sales agents comply with our quality standards, regulatory compliance and the approved script. This will include: Verifying sales calls • Search for and listen to call recordings. • Verify converted sales calls and allocate any incorrectly captured information to the supervisor or sales agent based on criteria set out. Conducting overarching quality assessment tasks • Assess and score agent calls based on criteria (e.g. compliance, accuracy of information provided to the customer, professionalism, etc.). • Identify strengths, opportunities for improvement, and any compliance violations in customer interactions. • Conduct and complete investigations as and when required and provide reporting based on findings. • Provide detailed, insightful and constructive feedback on evaluations. • Enter quality assurance (QA) data into spreadsheets to track scores and trends. • Adhere to high levels of quality standards and meet monthly QA targets. Contribute to continuous improvement of quality in the unit • Conduct weekly feedback sessions with team leaders to discuss individual and team performance. • Proactively communicate internally with key stakeholders and management concerning quality issues, improvement initiatives, and overall performance. • Provide team leaders and managers with weekly/monthly combined assessment reports based on the errors made and discuss performance. • Provide coaching and training to ensure that product knowledge is continuously developed and that the required standard for product knowledge is maintained. This role has the following requirements: Qualifications • Matric certificate or equivalent. Experience • QA experience in a call centre environment preferred. • Minimum of 2-years call centre experience in long term insurance. Skills and behaviours • Ability to work with minimum supervision, adapt to a changing environment quickly and think independently. • Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment. • Demonstrate attention to detail and accuracy in work, especially in composing, typing, proofing, establishing priorities and meeting deadlines. • Results driven, strive to exceed goals, and motivates themselves and others to achieve positive outcomes. • Communicates effectively both verbally and in writing with managers, colleagues and individuals inside and outside the organisation. • Exhibit a professional manner in dealing with others and work to maintain constructive working relationships. Ability to handle multiple tasks in a production-driven environment. Working Hours : • Monday to Friday: 8am to 5pm Remuneration: • Monthly basic: R7000 • Additional commission and in...Salary: RMin salary: 7000.Job Reference #: 201130

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Mango5

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Senior Sales Executive Mango5 has launching an exciting new campaign, and we are currently seeking to employ a Highly motivated, driven and experienced long term insurance Senior Sales Executive.The senior sales executive is an experienced sales individual who is FAIS accredited. This individual will be responsible for successfully executing on outbound sales calls whilst supporting the upskilling of less experienced sales executives. This individuals duties will include: Executing and closing sales • Understanding the product and the respective features and benefits. • Initiate sales with potential customers over the phone and informing them about product features using scripts. • Building rapport with customers and using the need that Futurewise aims to address to close sales. • Effectively answering customer questions. • Accurately capturing information that customers provide. • Understand and operate within the regulatory frameworks for financial service providers. Maximising sales performance • Monitoring sales performance and identifying improvement opportunities. • Actively seeking customer feedback and raising reasons for not buying the product with the team leader. • Keep up to date on general developments in education that can be used on sales calls. • Make suggestions to the team leader on improvements to the script that can improve sales without detail. • Educate customers on the use of self-service to update policy details. • Coaching less experienced staff on effective sales strategies. This role has the following requirements: Qualifications • Matric Certificate. • Credit and Criminal Clear • RE5 exam passed within the past 2 years. • A minimum of 1 year selling long term insurance. • Experience in selling money-market instruments advantageous. Experience • Proven experience as a telesales representative selling long term insurance products. • Proven track record of successfully meeting sales quota, preferably over the phone. • Experience in working with relevant computer programs and telephone systems is advantageous). Skills and behaviours • Fluency in English. • Ability to learn about products and services and describe/explain them to potential customers. • Excellent communication and interpersonal skills. • Moderately-tempered and able to handle rejection. • Outstanding sales skills with the ability to resolve issues and address complaints in a level headed way. Working Hours : • Monday to Friday 8am to 5pm Remuneration: • Monthly basic: R8000 • Additional commission and incentive earnings. Benefits: • Medical Insurance • YouAssist Access to emergency response, trauma and home assist • Internal LMS access to online courses to aid with professional, writing, and personal development Email your latest updated CV to recruitment@mango5.co.za. Please note that due to the high volume of CVs received only shortlisted appli...Salary: RMin salary: 8000.Job Reference #: 201128

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Mango5

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Customer Service Agent Mango5 has an exciting new campaign, and we are seeking a personable, customer centric and service driven Customer Service Agent. The customer service agent will be responsible for addressing inbound customer calls that are not complaints nor policy change requests. This individual will mostly be dealing with potential new customers that may want to purchase the policy. Their duties will include: Describe the product benefits and features to potential customers • Describe the product to potential new customers. • Answer potential customers questions regarding the product to be taken to market. • Let customers or clients know about additional product features and benefits. • Continuously learn about the companys products/services and remain up to date with any changes. Convert potential customers into leads • Convert customer queries that are received into sales leads. • Meet personal sales targets and call handling quotas. • Follow communication procedures, guidelines and policies. Escalate/solve any challenges and issues that customers are raising • Identify common issues raised by potential customers related to the product or business. • Investigate and solve customer problems. • Escalate customer problems that need to be solved at a more strategic level. • Meet with management to discuss possible improvements to the companys customer service. This role has the following requirements: Qualifications • Matric Certificate Experience • A min of 1 year proven customer support experience or experience as a Client Service Representative. Skills • Strong phone contact handling skills and active listening. • Familiarity with CRM systems and practices. • Customer orientation and ability to adapt/respond to different types of characters. • Excellent communication skills. • Ability to multi-task, prioritize and manage time effective Working Hours : • Monday to Friday: 8am to 5pm Remuneration: • Monthly basic: R6500 • Additional commission and incentive earnings. Benefits: • Medical Insurance • YouAssist Access to emergency response, trauma and home assist • Internal LMS access to online courses to aid with professional, writing, and personal development Email your latest updated CV to recruitment@mango5.co.za. Please note that due to the high volume of CVs received only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position. We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available in future.Salary: RMin salary: 6500.Job Reference #: 201129

1mo

Mango5

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Sales Executive Mango5 has an exciting new campaign, and we are seeking Highly motivated, energetic, and experienced sales executives to join our team. The senior sales executive is an experienced sales individual who is FAIS accredited. This individual will be responsible for successfully executing on outbound sales calls whilst supporting the upskilling of less experienced sales executives. This individuals duties will include: Executing and closing sales • Understanding the product and the respective features and benefits. • Initiate sales with potential customers over the phone and informing them about product features using scripts. • Building rapport with customers and using the need that Futurewise aims to address to close sales deals. • Effectively answering customers questions. • Accurately capturing customer and beneficiary information. • Understanding and operating within the regulatory frameworks for financial service providers. Maximising sales performance • Monitoring sales performance and identifying improvement opportunities. • Actively seeking customer feedback and raising reasons for not buying the product with the team leader. • Keep up to date on general developments in education that can be used on sales calls. • Make suggestions to the team leader on improvements to the script that can improve sales without detail. • Coaching less experienced staff on effective sales strategies. This role has the following requirements: Qualifications • Matric Certificate • Additional Qualifications Advantageous Experience • Experience as a telesales representative selling long term insurance products. • Proven track record of successfully meeting sales quota, preferably over the phone. • Experience in working with relevant computer programs and telephone systems is advantageous). Skills and behaviours • Fluency in English. • Ability to learn about products and services and describe/explain them to potential customers. • Excellent communication and interpersonal skills. • Moderately-tempered and able to handle rejection. • Outstanding sales skills with the ability to resolve issues and address complaints in a level headed way. Working Hours : • Monday to Friday 8am to 5pm Remuneration: • Monthly basic: R6500 • Additional commission and incentive earnings. Benefits: • Medical Insurance • YouAssist Access to emergency response, trauma and home assist • Internal LMS access to online courses to aid with professional, writing, and personal development Email your latest updated CV to recruitment@mango5.co.za. Please note that due to the high volume of CVs received only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position. We will keep your CV on file and re-establish contact with you should opportunities ...Salary: RMin salary: 6500.Job Reference #: 201127

1mo

Mango5

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