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1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our team based at Century City, Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the ...Job Reference #: 202416
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our team based at Century City, Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experience
• Shi...Job Reference #: 202413
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our team based at Century City, Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202418
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our team based at Century City, Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experience
• S...Job Reference #: 202417
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our team based at Century City, Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experience
•...Job Reference #: 202414
2d
1
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Ready to make a splash in the world of online sales while soaking up the beauty of Asia?We've got the perfect opportunity for you! Join our dynamic team and unlock your potential to earn up to R150,000 per month.With a one-month probation period leading to a nine-month contract, you'll have ample time to showcase your skills and secure your spot in our team. We provide comprehensive training, so whether you're a seasoned sales pro or just starting out, we've got you covered. We're on the hunt for hard workers who are fluent in English, adept with computers, and between the ages of 21 and 45.***You must have a passport valid for at least 12 months***Best part? We've got all your travel and living costs covered! Your basic is $700 per month, but with your dedication and drive, the sky's the limit.Send your resume and cover letter (in PDF format) to info@globaltalentconnect.co.za - Fluent English is a MUSTApply now and let's make waves together!
2d
VERIFIED
Ads in other locations
1
SavedSave
Company based in Kuilsriver, Cape Town
Position - Late Stage Collections Agent
The main purpose of the role is to telephonically contact delinquent/arrears customers to make a suitable payment arrangement to achieve the business objectives.
Main Activities:
Outbound SLA and work queues
Servicing outbound calls effectivelyAchieve daily collections targets and monthly KPA targets
Payment Negotiations
Effective negotiation to ensure account rehabilitation in an efficient and professional mannerPrevent account roll forward, reduce account balance in the respective service
Customer Service
To advise customers on product, legislative and account related queriesTo achieve customer satisfaction at all timesTo action customer instructions in an efficient and timeous mannerTo action administrative requirements related to customer account management
Adherence
Adhere to workforce schedule i.e. lunch and body breaksAdhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business
Qualification:
Must have a Senior Certificate – Grade 12
Experience:
Must have at least 2 years Late Stage Collections experience in the call centre environment
Functional Knowledge and Skills:
Software: Must be efficient in Account Management Debtor SystemsExcellent verbal & written communication skillsStrong problem solving and negotiation skillsUnderstanding of the Retail Credit Account Management businessAbility to work in a highly competitive and dynamic environment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzAxOTg0MzI0P3NvdXJjZT1ndW10cmVl&jid=1322398&xid=1301984324
2d
1
DescriptionA position has become available for experienced call centre and debt review agents within our sales team. Limited Seats available Requirements :- Call centre Experience (6 Months) International Campaigns Advantages- Knowledge of debt review cancellation and mediation would be an added advantage- Computer Literate- Good communication skills (written and verbal)- Good listening skills- Good telephone etiquette- ProfessionalWe offer :- Basic salary R5000 plus uncapped commission- Daily, weekly and monthly incentives- Full training will be provided- Fun and exciting working environment.- Potential earning R15 000 PLUS pm Working Hours : Monday to Friday 09:00 - 15:30No Weekends and No Public HolidaysPlease send your CV to info@shdfinlegal.co.zaWhatsapp 0678868022
12d
1
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DescriptionContact Centre Learnership Programme NQF Level 3 (Aged 18-29)Monthly STIPEND R5000Requirements :- Unemployed South African Citizens- No previous BPO Experience- Must have Matric- Must be willing to complete the Programme- Call centre Experience (6 Months) International Campaigns Advantages- Knowledge of debt review cancellation and mediation would be an added advantage - Computer Literate- Good communication skills (written and verbal)- Good listening skills- Good telephone etiquette- ProfessionalWe offer :- Basic salary R5000 (Stipend) plus uncapped commission- Daily, weekly and monthly incentives- Full training will be provided- Fun and exciting working environment.- Potential earning R15 000 pm Working Hours : Monday to Friday 09:00 - 15:30 No Weekends and No Public HolidaysPlease send your CV to info@shdfinlegal.co.zaWhatsapp 0678868022
21d
1
DescriptionDescriptionA position has become available for experienced call centre and debt review agents within our sales team. Limited Seats available (Ages 23-35)Requirements :- Call centre Experience (6 Months) International Campaigns Advantages- Knowledge of debt review cancellation and mediation would be an added advantage - Computer Literate- Good communication skills (written and verbal)- Good listening skills- Good telephone etiquette- ProfessionalWe offer :- Basic salary R5000 plus uncapped commission- Daily, weekly and monthly incentives- Full training will be provided- Fun and exciting working environment.- Potential earning R15 000 pm Working Hours : Monday to Friday 09:00 - 15:30 No Weekends and No Public HolidaysPlease send your CV to info@shdfinlegal.co.zaWhatsapp 0678868022
24d
SavedSave
Looking for a Call centre manager
As an Call centre manager , your primary responsibility is to lead and manage your team to ensure the smooth operation of our department. You will play a critical role in handling scheduling, training new team members, monitoring KPIs, and facilitating effective communication within the team and with other stakeholders.
Duties & Responsibilities include but not limited to are:
Take charge of all scheduling activities for your team, including work shifts and task assignments.Facilitate the training and onboarding of new team members, ensuring they are equipped with the knowledge and skills needed to excel in their roles.Schedule and lead regular team meetings to foster communication, share updates, and address any concerns or questions.Continuously monitor Key Performance Indicators (KPIs) and address any areas of concernPrepare regular reports on team performance, escalations, and operational issues for review by senior management.Ensure that team members adhere to company policies, procedures, and safety protocols
Qualifications and Skills:
Strong leadership and team management skills.Excellent communication and interpersonal skills.Proficiency in scheduling software and relevant tools.Ability to analyse data and make data-driven decisions.Please forward your CV to admin@ubuntufibre.co.zaPlease do not apply if you do do not meet the requirments
1mo
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We are looking for a Call Centre Manager Preferably with experience managing teams selling Telkom & Openserve cell phone, fibre & LTE contracts or Sales Teams selling any other products Basic salary & commissionPlease call Shaun for an interview: 062 148 1633
1mo
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