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Call Centre Manager
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20 days ago130 views
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General Details
Location:
Company Name:UBUNTU FIBRE TELECOMMUNICATIONS & CIVILS
Description
We are looking for a Call Centre Manager
Preferably with experience managing teams selling Telkom & Openserve cell phone, fibre & LTE contracts or Sales Teams selling any other products
Basic salary & commission
Please call Shaun for an interview: 062 148 1633
Id Subtitle 1272918130
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Malikah Adams
Selling for 15+ years
Total Ads67
Active Ads2
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Looking for a Call centre manager
As an Call centre manager , your primary responsibility is to lead and manage your team to ensure the smooth operation of our department. You will play a critical role in handling scheduling, training new team members, monitoring KPIs, and facilitating effective communication within the team and with other stakeholders.
Duties & Responsibilities include but not limited to are:
Take charge of all scheduling activities for your team, including work shifts and task assignments.Facilitate the training and onboarding of new team members, ensuring they are equipped with the knowledge and skills needed to excel in their roles.Schedule and lead regular team meetings to foster communication, share updates, and address any concerns or questions.Continuously monitor Key Performance Indicators (KPIs) and address any areas of concernPrepare regular reports on team performance, escalations, and operational issues for review by senior management.Ensure that team members adhere to company policies, procedures, and safety protocols
Qualifications and Skills:
Strong leadership and team management skills.Excellent communication and interpersonal skills.Proficiency in scheduling software and relevant tools.Ability to analyse data and make data-driven decisions.Please forward your CV to admin@ubuntufibre.co.zaPlease do not apply if you do do not meet the requirments
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