CALL CENTRE MANAGER

Looking for a Call centre manager

As an Call centre manager , your primary responsibility is to lead and manage your team to ensure the smooth operation of our department. You will play a critical role in handling scheduling, training new team members, monitoring KPIs, and facilitating effective communication within the team and with other stakeholders.

Duties & Responsibilities include but not limited to are:

• Take charge of all scheduling activities for your team, including work shifts and task assignments.
• Facilitate the training and onboarding of new team members, ensuring they are equipped with the knowledge and skills needed to excel in their roles.
• Schedule and lead regular team meetings to foster communication, share updates, and address any concerns or questions.
• Continuously monitor Key Performance Indicators (KPIs) and address any areas of concern
• Prepare regular reports on team performance, escalations, and operational issues for review by senior management.
• Ensure that team members adhere to company policies, procedures, and safety protocols

Qualifications and Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in scheduling software and relevant tools.
• Ability to analyse data and make data-driven decisions.
• Please forward your CV to admin@ubuntufibre.co.za
• Please do not apply if you do do not meet the requirments